Claims workbench/CLM-2026-000160

Institutional claim · UB-04 · EDI 837I

CLM-2026-000160

Pinecrest Diagnostic Imaging, Radiology. Service 2025-11-27 at outpatient hospital (POS 22). Received 2026-01-21.

Denied

Billed

$2,724.00

2 lines

Allowed

$1,498.20

if approved

Plan pays

—

Denied

Member owes

—

copay / deductible / 30% coinsurance

Rules engine

Deny

CO18

Decided by

Claims rules engine

2026-10-21 13:43

Member

Resolved through the identity graph

Member: Eugene Nichols
Member ID: UHC-77317-26
Date of birth: 1980-03-11
Identity: Verified5 records, confidence 0.93
Claim record: CLMCLM-424569
Relationship: Self, Phoenix, AZ

Coverage and accumulators

Found by member ID

Plan: NAVIGATE-HMO HMO group GRP-4279
Coverage period: 2023-12-01 to 2026-01-10
Deductible: $1,986.40 of $2,500.0079%
Out-of-pocket maximum: $330.96 of $7,500.004%
Copays: office $20.00, specialist $60.00, emergency $350.00
Physical therapy visits: 1 of 20 used

Provider

Billing and rendering

Billing provider: Pinecrest Diagnostic Imaging
Radiology · taxonomy 2085R0202X
NPI: 8391485629
Network: In network
Rendering NPI: 8391485629
Location: Scottsdale, AZ · TIN 15-2373170
Authorisation / referral: PA2025648084 / REF546968

Service lines

UB-04: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	74177 rev 0350	CT abdomen and pelvis with contrast	—	1	1	$2,329.00	$1,280.95	—	—	DeniedCO18
2	77067 rev 0403	Screening mammography, bilateral	—	1	1,2	$395.00	$217.25	—	—	DeniedCO18
Totals						$2,724.00	$1,498.20	—	—

Diagnoses (ICD-10-CM)

1. M25.561 Pain in right kneeprincipal
2. R07.9 Chest pain, unspecified

Claim header

Patient account: PA-294071
Frequency code: 1 (original)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

Check	Result	Code	Detail
Member identity	Pass		Attached to MBR-002529 (verified, link confidence 0.93).
Eligibility	Pass		Active on 2025-11-27: NAVIGATE-HMO (HMO), effective 2023-12-01, terms 2026-01-10.
Timely filing	Pass		Received 55 days after service (limit 90).
Duplicate check	Fail	CO18	Exact duplicate of CLM-2026-000159: same member, date of service, procedures and billing provider. Exact duplicate claim or service
Prior authorisation	Pass		Authorisation PA2025648084 on file for 74177.
Provider network	Pass		In-network provider Pinecrest Diagnostic Imaging (8391485629).
Medical necessity	Pass		Diagnosis supports the procedures billed.
Bundling (NCCI)	Pass		No bundling conflicts.
Benefit limits	Pass		No limited benefit on this claim.
Completeness	Pass		Required documentation present.
High-dollar review	Pass		Within the auto-adjudication ceiling.

Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Pinecrest Diagnostic Imaging2025-11-27 18:23
Patient seen for pain in right knee.
SystemSystem: Claims system2026-01-21 06:42
System edit 018 fired: identical member, date of service, procedure and billing provider as a prior submission.
AdministrativeExaminer: D. Okafor (Medical Director, MD)2026-01-21 08:11
Member services inquiry logged on this claim; member asked about the status of payment.

Attachments

Documents received with the claim

Prior auth letterPA2025648084_approval.pdf2 pages
Utilisation management approval letter for 74177 (CT abdomen and pelvis with contrast), valid 2025-11-27 to 2026-02-25.
Itemized billitemized_PA-294071.pdf2 pages
Itemised statement totalling $2724.00 across 2 lines.

Claim history

Every event on this claim, sealed in the audit chain

Rules engineDenied2026-10-21 13:43
Duplicate check: Exact duplicate of CLM-2026-000159: same member, date of service, procedures and billing provider.

Other claims for this member

Same resolved identity

Claim	Service	Provider	Billed	Status
CLM-2026-017962	2026-05-20	Unity Digestive Health Center	$4,722.00	Denied
CLM-2026-004980	2026-01-14	Harbor Clinical Laboratories	$91.00	Denied
CLM-2026-000159	2025-11-27	Pinecrest Diagnostic Imaging	$2,724.00	Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO18scenario: Duplicate

Exact duplicate of an earlier submission.

Review queue Member identity