Claims workbench/CLM-2026-000266

Professional claim · CMS-1500 · EDI 837P

CLM-2026-000266

Northgate Counseling Center, Behavioral Health. Service 2026-08-05 at telehealth (POS 02). Received 2026-08-25.

Approved

Billed

$267.00

1 line

Allowed

$165.54

contract rate applied

Plan pays

$125.54

approved

Member owes

$40.00

copay / deductible / 10% coinsurance

Rules engine

Clean

no reason codes

Decided by

Claims rules engine

2026-10-21 13:43

Member

Resolved through the identity graph

Member: Santiago Green
Member ID: UHC-37513-76
Date of birth: 2008-06-06
Identity: Verified2 records, confidence 0.96
Claim record: CLMCLM-402403
Relationship: Child, Los Angeles, CA

Coverage and accumulators

Found by member ID

Plan: NAVIGATE-HMO HMO group GRP-3018
Coverage period: 2023-10-01 to present
Deductible: $126.66 of $500.0025%
Out-of-pocket maximum: $349.10 of $1,500.0023%
Copays: office $20.00, specialist $40.00, emergency $250.00
Physical therapy visits: 7 of 20 used

Provider

Billing and rendering

Billing provider: Northgate Counseling Center
Behavioral Health · taxonomy 103T00000X
NPI: 4860306727
Network: In network
Rendering NPI: 8892194175
Location: Austin, TX · TIN 78-2836028
Authorisation / referral: none / REF681304

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	99214	Office visit, established patient, moderate complexity	—	1	1	$267.00	$165.54	$40.00	$125.54	Paid
Totals						$267.00	$165.54	$40.00	$125.54

Diagnoses (ICD-10-CM)

1. F32.1 Major depressive disorder, single episode, moderateprincipal
2. F43.10 Post-traumatic stress disorder, unspecified

Claim header

Patient account: PA-391099
Frequency code: 1 (original)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 0 needing attention

Check	Result	Detail
Member identity	Pass	Attached to MBR-042498 (verified, link confidence 0.96).
Eligibility	Pass	Active on 2026-08-05: NAVIGATE-HMO (HMO), effective 2023-10-01.
Timely filing	Pass	Received 20 days after service (limit 90).
Duplicate check	Pass	No matching prior claim in the duplicate window.
Prior authorisation	Pass	No line requires precertification.
Provider network	Pass	In-network provider Northgate Counseling Center (4860306727).
Medical necessity	Pass	Diagnosis supports the procedures billed.
Bundling (NCCI)	Pass	No bundling conflicts.
Benefit limits	Pass	No limited benefit on this claim.
Completeness	Pass	Required documentation present.
High-dollar review	Pass	Within the auto-adjudication ceiling.

Evaluated 2026-10-21 13:43 under policy version 1. Clean claim: approved and priced automatically.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Northgate Counseling Center2026-08-05 16:40
Established patient presents with major depressive disorder, single episode, moderate; symptoms reviewed and vitals within expected range.

Attachments

Documents received with the claim

No attachments.

Explanation of benefits

What the member will see

Amount billed

$267.00

Plan discount

$101.46

contracted rate

Plan paid

$125.54

You may owe

$40.00

copay, deductible and coinsurance

Claim history

Every event on this claim, sealed in the audit chain

Rules engineApproved2026-10-21 13:43
Clean claim.

Other claims for this member

Same resolved identity

No other claims.

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

Clean claim: the rules engine approved it, so no AI review was needed.

Examiner decision

Approved by Claims rules engine; an examiner may still override

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

Approvedscenario: Clean

Clean claim, priced at contract rate.

Review queue Member identity