Claims workbench/CLM-2026-001028
Professional claim · CMS-1500 · Provider portal

CLM-2026-001028

Lakeside Physical Therapy, Physical Therapy. Service 2026-06-17 at office (POS 11). Received 2026-07-19.

Denied
Billed
$386.00
2 lines
Allowed
$239.32
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 20% coinsurance
Rules engine
Deny
CO27
Decided by
Claims rules engine
2026-10-22 12:44

Member

Resolved through the identity graph

Member ID
UHC-99174-55
Date of birth
2003-07-02
Identity
Verified2 records, confidence 0.99
Claim record
CLMCLM-406580
Relationship
Self, Jacksonville, FL

Coverage and accumulators

Found by member ID

Plan
NAVIGATE-HMO HMO group GRP-3199
Coverage period
2022-05-01 to 2026-05-06
Deductible
$1,254.93 of $1,500.0084%
Out-of-pocket maximum
$1,490.23 of $3,000.0050%
Copays
office $30.00, specialist $40.00, emergency $150.00
Physical therapy visits
9 of 20 used

Provider

Billing and rendering

Billing provider
Lakeside Physical Therapy
Physical Therapy · taxonomy 225100000X
NPI
9861124797
Network
In network
Rendering NPI
6852007908
Location
Houston, TX · TIN 40-0662041
Authorisation / referral
none / REF636420

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
197110Therapeutic exercise, 15 minutes—21$126.00$78.12——DeniedCO27
297161PT evaluation, low complexity—11$260.00$161.20——DeniedCO27
Totals$386.00$239.32——
Diagnoses (ICD-10-CM)
  • 1. Z47.1 Aftercare following joint replacement surgeryprincipal
Claim header
Patient account
PA-550874
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-22 12:44

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-032590 (verified, link confidence 0.99).
EligibilityFailCO27Date of service 2026-06-17 is after coverage terminated on 2026-05-06.
Expenses incurred after coverage terminated
Timely filingPassReceived 32 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Lakeside Physical Therapy (9861124797).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassPhysical therapy visits used 9 of 20.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-22 12:44 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Lakeside Physical Therapy2026-06-17 13:07

    Established patient presents with aftercare following joint replacement surgery; symptoms reviewed and vitals within expected range.

  • SystemSystem: Claims system2026-07-19 03:08

  • AdministrativeExaminer: T. Nguyen (Senior Claims Examiner)2026-07-19 09:00

    Called the provider office; awaiting documentation.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-22 12:44
    Eligibility: Date of service 2026-06-17 is after coverage terminated on 2026-05-06.

Other claims for this member

Same resolved identity

No other claims.

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO27scenario: Coverage terminated

Service after coverage termination.