Claims workbench/CLM-2026-001501
Professional claim · CMS-1500 · EDI 837P

CLM-2026-001501

Unity Primary Care Associates, Family Medicine. Service 2025-11-26 at office (POS 11). Received 2026-01-01.

PendedOut of network
Billed
$313.00
1 line
Allowed
$140.85
if approved
Plan pays
—
Pended
Member owes
—
copay / deductible / 20% coinsurance
Rules engine
Review
CO16
Decided by
R. Patel (Claims Examiner II)
2026-10-21 14:06

Member

Resolved through the identity graph

Member ID
UHC-83453-88
Date of birth
2005-07-20
Identity
Verified2 records, confidence 0.99
Claim record
CLMCLM-423630
Relationship
Self, Columbus, OH

Coverage and accumulators

Found by member ID

Plan
CHOICE-PLUS-PPO PPO group GRP-6169
Coverage period
2021-12-01 to present
Deductible
$296.97 of $2,500.0012%
Out-of-pocket maximum
$3,123.79 of $7,500.0042%
Copays
office $25.00, specialist $60.00, emergency $150.00
Physical therapy visits
11 of 20 used

Provider

Billing and rendering

Billing provider
Unity Primary Care Associates
Family Medicine · taxonomy 207Q00000X
NPI
8247321622
Network
Out of network
Rendering NPI
8275148764
Location
Tempe, AZ · TIN 17-5198361
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
199395Preventive visit, 18-39 years—11$313.00$140.85——PendedCO16
Totals$313.00$140.85——
Diagnoses (ICD-10-CM)
  • 1. I10 Essential (primary) hypertensionprincipal
  • 2. Z00.00 Encounter for general adult medical examination without abnormal findings
Claim header
Patient account
PA-170903
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 2 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-000114 (verified, link confidence 0.99).
EligibilityPassActive on 2025-11-26: N/A (PPO), effective 2021-12-01.
Timely filingPassReceived 36 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkNoteOut-of-network provider; priced at the out-of-network allowance, balance billing may apply.
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassNo limited benefit on this claim.
CompletenessReviewCO16Documentation incomplete: “Follow-up for essential (primary) hypertension. Plan discussed, medications reconciled. No”.
Claim lacks information needed for adjudication
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Left for review: soft signals only, no hard rule fired.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Unity Primary Care Associates2025-11-26 10:09

    Follow-up for essential (primary) hypertension. Plan discussed, medications reconciled. Note dictated; signature pending.

  • SystemSystem: Claims system2026-01-01 05:34

    Rendering provider signature missing on the attached note. Development letter sent to provider.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineReview2026-10-21 13:43
    Provider network: Out-of-network provider; priced at the out-of-network allowance, balance billing may apply. Completeness: Documentation incomplete: “Follow-up for essential (primary) hypertension. Plan discussed, medications reconciled. No”.
  2. AI recommendationPended2026-10-21 14:05
    The claim is for a preventive visit for essential hypertension, which is a covered service. However, the clinical note is incomplete as it is pending a signature, and a development letter has been sent to the provider. The claim is pended for the provider to submit the complete documentation.
  3. Examiner decisionPended2026-10-21 14:06
    Agree with the AI review: the clinical note is unsigned and a development letter is outstanding. Hold until the provider returns the signed note.
  4. AI recommendation recordedAI adjudicator (Claude on Bedrock)2026-10-21 14:05 · 82a350d7
  5. Claim decision recordedR. Patel (Claims Examiner II)2026-10-21 14:06 · 26cd3ce8

Other claims for this member

Same resolved identity

No other claims.

AI recommendation

apac.amazon.nova-pro-v1:0 · prompt adjudicate-v1 · policy v1 · assist mode

Pendedconfidence 0.80 Validated
  • CO16 Claim lacks information needed for adjudication

The claim is for a preventive visit for essential hypertension, which is a covered service. However, the clinical note is incomplete as it is pending a signature, and a development letter has been sent to the provider. The claim is pended for the provider to submit the complete documentation.

Evidence cited: [C][DX][L1][PRV][IDN][COV][R-identity][R-eligibility][R-timely_filing][R-duplicate][R-prior_auth][R-network][R-clinical_edit][R-ncci][R-benefit_limit][R-completeness][R-high_dollar][N1][N2]
Latency
2,114 ms
Tokens
1,183 in / 200 out
Cost
$0.0016
Input hash bd8c3b7105fe7c55… · identifiers withheld from the model: name, dob, member_id

Examiner decision

Recorded by R. Patel (Claims Examiner II) at 2026-10-21 14:06

PendedCO16
Agree with the AI review: the clinical note is unsigned and a development letter is outstanding. Hold until the provider returns the signed note.
Agreed with the AI recommendation.

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

PendedCO16scenario: Missing info

Development letter outstanding.