Claims workbench/CLM-2026-002837

Institutional claim · UB-04 · EDI 837I

CLM-2026-002837

Meadow Diagnostic Imaging, Radiology. Service 2026-08-17 at outpatient hospital (POS 22). Received 2026-09-27.

DeniedOut of network

Billed

$1,545.00

1 line

Allowed

$695.25

if approved

Plan pays

—

Denied

Member owes

—

copay / deductible / 30% coinsurance

Rules engine

Deny

CO204

Decided by

Claims rules engine

2026-10-21 13:43

Member

Resolved through the identity graph

Member: Betsy Perez
Member ID: UHC-65690-96
Date of birth: 1978-05-21
Identity: Verified4 records, confidence 0.97
Claim record: CLMCLM-413516
Relationship: Self, Dallas, TX

Coverage and accumulators

Found by member ID

Plan: NAVIGATE-HMO HMO group GRP-2089
Coverage period: 2025-07-01 to present
Deductible: $373.44 of $3,500.0011%
Out-of-pocket maximum: $898.14 of $7,000.0013%
Copays: office $30.00, specialist $40.00, emergency $250.00
Physical therapy visits: 22 of 20 used

Provider

Billing and rendering

Billing provider: Meadow Diagnostic Imaging
Radiology · taxonomy 2085R0202X
NPI: 3980491351
Network: Out of network
Rendering NPI: 3980491351
Location: Mesa, AZ · TIN 42-4436068
Authorisation / referral: PA2026900443 / REF412771

Service lines

UB-04: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	74177 rev 0350	CT abdomen and pelvis with contrast	—	1	1	$1,545.00	$695.25	—	—	DeniedCO204
Totals						$1,545.00	$695.25	—	—

Diagnoses (ICD-10-CM)

1. R10.9 Unspecified abdominal painprincipal
2. M25.561 Pain in right knee

Claim header

Patient account: PA-929662
Frequency code: 1 (original)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

Check	Result	Code	Detail
Member identity	Pass		Attached to MBR-034384 (verified, link confidence 0.97).
Eligibility	Pass		Active on 2026-08-17: NAVIGATE-HMO (HMO), effective 2025-07-01.
Timely filing	Pass		Received 41 days after service (limit 90).
Duplicate check	Pass		No matching prior claim in the duplicate window.
Prior authorisation	Pass		Authorisation PA2026900443 on file for 74177.
Provider network	Fail	CO204	Billing provider 3980491351 is out of network and the HMO plan has no out-of-network benefit. Service not covered under the member's plan
Medical necessity	Pass		Diagnosis supports the procedures billed.
Bundling (NCCI)	Pass		No bundling conflicts.
Benefit limits	Pass		No limited benefit on this claim.
Completeness	Pass		Required documentation present.
High-dollar review	Pass		Within the auto-adjudication ceiling.

Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Meadow Diagnostic Imaging2026-08-17 18:20
Patient seen for unspecified abdominal pain.
SystemSystem: Claims system2026-09-27 04:59
Billing provider is out of network and the member's plan has no out-of-network benefit outside of emergencies.
AdministrativeExaminer: T. Nguyen (Senior Claims Examiner)2026-09-27 16:16
Called the provider office; awaiting documentation.

Attachments

Documents received with the claim

Prior auth letterPA2026900443_approval.pdf2 pages
Utilisation management approval letter for 74177 (CT abdomen and pelvis with contrast), valid 2026-08-17 to 2026-11-15.
Itemized billitemized_PA-929662.pdf7 pages
Itemised statement totalling $1545.00 across 1 line.

Claim history

Every event on this claim, sealed in the audit chain

Rules engineDenied2026-10-21 13:43
Provider network: Billing provider 3980491351 is out of network and the HMO plan has no out-of-network benefit.

Other claims for this member

Same resolved identity

Claim	Service	Provider	Billed	Status
CLM-2026-012132	2026-09-13	Northgate Internal Medicine Associates	$79.00	Approved
CLM-2026-014190	2026-08-31	Harbor Rehabilitation Center	$388.00	Denied

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO204scenario: Oon hmo

No out-of-network benefit on this plan.

Review queue Member identity