Claims workbench/CLM-2026-002996

Professional claim · CMS-1500 · EDI 837P

CLM-2026-002996

Harbor Rehabilitation Center, Physical Therapy. Service 2026-08-04 at office (POS 11). Received 2026-08-19.

Needs reviewReplacement of CLM-2026-002995

Billed

$337.00

2 lines

Allowed

$208.94

if approved

Plan pays

—

Needs review

Member owes

—

copay / deductible / 10% coinsurance

Rules engine

Review

REPL

Decided by

Nobody yet

open

Member

Resolved through the identity graph

Member: Natalie McCoy
Member ID: UHC-26564-74
Date of birth: 2001-10-02
Identity: Verified6 records, confidence 0.99
Claim record: CLMCLM-410069
Relationship: Self, Charlotte, NC

Coverage and accumulators

Found by member ID

Plan: NAVIGATE-HMO HMO group GRP-7528
Coverage period: 2023-10-01 to present
Deductible: $1,409.41 of $3,500.0040%
Out-of-pocket maximum: $2,801.13 of $14,000.0020%
Copays: office $20.00, specialist $40.00, emergency $250.00
Physical therapy visits: 19 of 20 used

Provider

Billing and rendering

Billing provider: Harbor Rehabilitation Center
Physical Therapy · taxonomy 225100000X
NPI: 5301440876
Network: In network
Rendering NPI: 2371289879
Location: Denver, CO · TIN 55-4519384
Authorisation / referral: none / REF294751

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	97110	Therapeutic exercise, 15 minutes	—	4	1	$248.00	$153.76	—	—	Review
2	97140	Manual therapy, 15 minutes	—	1	1	$89.00	$55.18	—	—	Review
Totals						$337.00	$208.94	—	—

Diagnoses (ICD-10-CM)

1. M25.561 Pain in right kneeprincipal
2. M54.50 Low back pain, unspecified

Claim header

Patient account: PA-637981
Frequency code: 7 (replacement)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 12 checks, 2 needing attention

Check	Result	Code	Detail
Member identity	Pass		Attached to MBR-001407 (verified, link confidence 0.99).
Eligibility	Pass		Active on 2026-08-04: NAVIGATE-HMO (HMO), effective 2023-10-01.
Timely filing	Pass		Received 15 days after service (limit 90).
Duplicate check	Pass		No matching prior claim in the duplicate window.
Replacement claim	Review	REPL	Frequency code 7 replaces CLM-2026-002995; the original must be voided when this adjudicates. Replacement claim; supersedes the original submission
Prior authorisation	Pass		No line requires precertification.
Provider network	Pass		In-network provider Harbor Rehabilitation Center (5301440876).
Medical necessity	Pass		Diagnosis supports the procedures billed.
Bundling (NCCI)	Pass		No bundling conflicts.
Benefit limits	Note		Physical therapy visits used 19 of 20.
Completeness	Pass		Required documentation present.
High-dollar review	Pass		Within the auto-adjudication ceiling.

Evaluated 2026-10-21 13:43 under policy version 1. Left for review: soft signals only, no hard rule fired.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Harbor Rehabilitation Center2026-08-04 11:05
Established patient presents with pain in right knee; symptoms reviewed and vitals within expected range. Corrected claim: units on line 2 were keyed incorrectly on the original submission. This claim replaces it in full.
SystemSystem: Claims system2026-08-19 01:08
Frequency code 7 (replacement) referencing an earlier claim. Original must be voided when this adjudicates.
AdministrativeExaminer: M. Alvarez (Claims Examiner I)2026-08-19 17:46
Member services inquiry logged on this claim; member asked about the status of payment.

Attachments

Documents received with the claim

Corrected claimcorrected_CLM-2026-002995.pdf1 page
Provider cover letter requesting replacement of CLM-2026-002995.

Claim history

Every event on this claim, sealed in the audit chain

Rules engineReview2026-10-21 13:43
Replacement claim: Frequency code 7 replaces CLM-2026-002995; the original must be voided when this adjudicates. Benefit limits: Physical therapy visits used 19 of 20.

Other claims for this member

Same resolved identity

Claim	Service	Provider	Billed	Status
CLM-2026-002995	2026-08-04	Harbor Rehabilitation Center	$337.00	Approved
CLM-2026-021829	2026-06-08	Canyon Reference Lab	$49.00	Approved
CLM-2026-019766	2026-06-01	Summit Regional Medical Center	$2,331.00	Approved
CLM-2026-013733	2026-04-18	Northgate Clinical Laboratories	$73.00	Approved
CLM-2026-022595	2026-01-06	Heritage Family Practice	$289.00	Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

The rules engine left this claim for review. The AI adjudicator can read the evidence pack (lines, notes, attachments, coverage, history) and recommend an outcome with citations.

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

Approvedscenario: Replacement

Replacement claim supersedes the original.

Review queue Member identity