Claims workbench/CLM-2026-003297
Institutional claim · UB-04 · EDI 837I

CLM-2026-003297

Pinecrest Physical Therapy, Physical Therapy. Service 2026-05-20 at outpatient hospital (POS 22). Received 2026-06-17.

Pended
Billed
$10,944.00
1 line
Allowed
$6,019.20
if approved
Plan pays
—
Pended
Member owes
—
copay / deductible / 10% coinsurance
Rules engine
Pend
CO16
Decided by
Claims rules engine
2026-10-21 13:43

Member

Resolved through the identity graph

The claim record could not be attached to a resolved identity. Resolve it in the steward queue first.

Coverage and accumulators

Found by member ID

Plan
OPTIONS-PPO PPO group GRP-6357
Coverage period
2023-02-01 to 2026-06-19
Deductible
$776.87 of $1,000.0078%
Out-of-pocket maximum
$565.75 of $3,000.0019%
Copays
office $20.00, specialist $60.00, emergency $150.00
Physical therapy visits
22 of 20 used

Provider

Billing and rendering

Billing provider
Pinecrest Physical Therapy
Physical Therapy · taxonomy 225100000X
NPI
8020189691
Network
In network
Rendering NPI
5119425580
Location
Austin, TX · TIN 13-9684371
Authorisation / referral
PA2025340139 / none

Service lines

UB-04: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
170553
rev 0610
MRI brain with and without contrast—41$10,944.00$6,019.20——PendedCO16
Totals$10,944.00$6,019.20——
Diagnoses (ICD-10-CM)
  • 1. Z00.00 Encounter for general adult medical examination without abnormal findingsprincipal
Claim header
Patient account
PA-131037
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 2 needing attention

CheckResultCodeDetail
Member identityFailCO16Claim record is not attached to a resolved identity.
Claim lacks information needed for adjudication
EligibilityPassActive on 2026-05-20: OPTIONS-PPO (PPO), effective 2023-02-01, terms 2026-06-19.
Timely filingPassReceived 28 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassAuthorisation PA2025340139 on file for 70553.
Provider networkPassIn-network provider Pinecrest Physical Therapy (8020189691).
Medical necessityReviewCO5070553 billed with routine diagnosis Z00.00; clinical notes must support necessity.
Not medically necessary per payer policy
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassNo limited benefit on this claim.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Pended.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Pinecrest Physical Therapy2026-05-20 11:27

    Follow-up for encounter for general adult medical examination without abnormal findings. Plan discussed, medications reconciled.

  • SystemSystem: Claims system2026-06-17 04:00

    Member has used the annual physical-therapy visit benefit for the plan year.

  • AdministrativeExaminer: R. Patel (Claims Examiner II)2026-06-17 14:07

    Member services inquiry logged on this claim; member asked about the status of payment.

Attachments

Documents received with the claim

  • Prior auth letterPA2025340139_approval.pdf2 pages

    Utilisation management approval letter for 70553 (MRI brain with and without contrast), valid 2026-05-20 to 2026-08-18.

  • Itemized billitemized_PA-131037.pdf6 pages

    Itemised statement totalling $10944.00 across 1 line.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules enginePended2026-10-21 13:43
    Member identity: Claim record is not attached to a resolved identity. Medical necessity: 70553 billed with routine diagnosis Z00.00; clinical notes must support necessity.

Other claims for this member

Same resolved identity

No other claims.

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedLIMscenario: Benefit limit

Annual visit limit exhausted.