Claims workbench/CLM-2026-004566
Professional claim · CMS-1500 · Provider portal

CLM-2026-004566

Lakeside Physical Therapy, Physical Therapy. Service 2026-06-30 at office (POS 11). Received 2026-08-03.

Denied
Billed
$454.00
3 lines
Allowed
$281.48
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 30% coinsurance
Rules engine
Deny
CO27
Decided by
Claims rules engine
2026-10-22 12:44

Member

Resolved through the identity graph

Member ID
UHC-88306-24
Date of birth
1976-05-28
Identity
Verified2 records, confidence 0.99
Claim record
CLMCLM-416975
Relationship
Self, Eden Prairie, MN

Coverage and accumulators

Found by member ID

Plan
CHOICE-PLUS-PPO PPO group GRP-1945
Coverage period
2022-06-01 to 2026-05-05
Deductible
$254.31 of $1,000.0025%
Out-of-pocket maximum
$1,323.13 of $3,000.0044%
Copays
office $40.00, specialist $75.00, emergency $250.00
Physical therapy visits
9 of 20 used

Provider

Billing and rendering

Billing provider
Lakeside Physical Therapy
Physical Therapy · taxonomy 225100000X
NPI
8769647701
Network
In network
Rendering NPI
3931700488
Location
Austin, TX · TIN 82-6971924
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
197110Therapeutic exercise, 15 minutes—21$168.00$104.16——DeniedCO27
297161PT evaluation, low complexity—12$256.00$158.72——DeniedCO27
397014Electrical stimulation, unattended—11$30.00$18.60——DeniedCO27
Totals$454.00$281.48——
Diagnoses (ICD-10-CM)
  • 1. Z47.1 Aftercare following joint replacement surgeryprincipal
  • 2. M75.100 Unspecified rotator cuff tear, unspecified shoulder
Claim header
Patient account
PA-803951
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-22 12:44

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-020964 (verified, link confidence 0.99).
EligibilityFailCO27Date of service 2026-06-30 is after coverage terminated on 2026-05-05.
Expenses incurred after coverage terminated
Timely filingPassReceived 34 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Lakeside Physical Therapy (8769647701).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassPhysical therapy visits used 9 of 20.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-22 12:44 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Lakeside Physical Therapy2026-06-30 17:01

    Follow-up for aftercare following joint replacement surgery. Plan discussed, medications reconciled.

  • SystemSystem: Claims system2026-08-03 05:00

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-22 12:44
    Eligibility: Date of service 2026-06-30 is after coverage terminated on 2026-05-05.

Other claims for this member

Same resolved identity

No other claims.

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO27scenario: Coverage terminated

Service after coverage termination.