Claims workbench/CLM-2026-004715
Professional claim · CMS-1500 · EDI 837P

CLM-2026-004715

Sunrise Digestive Health Center, Gastroenterology. Service 2026-06-08 at office (POS 11). Received 2026-07-03.

DeniedOut of network
Billed
$2,118.00
2 lines
Allowed
$953.10
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 20% coinsurance
Rules engine
Deny
CO204
Decided by
Claims rules engine
2026-10-21 13:43

Member

Resolved through the identity graph

Member ID
UHC-90583-09
Date of birth
2001-06-06
Identity
Verified5 records, confidence 0.99
Claim record
CLMCLM-416572
Relationship
Self, Phoenix, AZ

Coverage and accumulators

Found by member ID

Plan
NAVIGATE-HMO HMO group GRP-1696
Coverage period
2025-03-01 to present
Deductible
$975.65 of $1,500.0065%
Out-of-pocket maximum
$2,398.48 of $6,000.0040%
Copays
office $40.00, specialist $60.00, emergency $150.00
Physical therapy visits
6 of 20 used

Provider

Billing and rendering

Billing provider
Sunrise Digestive Health Center
Gastroenterology · taxonomy 207RG0100X
NPI
5701797651
Network
Out of network
Rendering NPI
6191696833
Location
Nashville, TN · TIN 99-4024660
Authorisation / referral
PA2026443237 / REF508926

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
199214Office visit, established patient, moderate complexity5911$252.00$113.40——DeniedCO204
243239
rev 0750
Upper GI endoscopy with biopsy5911$1,866.00$839.70——DeniedCO204
Totals$2,118.00$953.10——
Diagnoses (ICD-10-CM)
  • 1. Z12.11 Encounter for screening for malignant neoplasm of colonprincipal
Claim header
Patient account
PA-563621
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 2 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-006692 (verified, link confidence 0.99).
EligibilityPassActive on 2026-06-08: NAVIGATE-HMO (HMO), effective 2025-03-01.
Timely filingPassReceived 25 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassAuthorisation PA2026443237 on file for 43239.
Provider networkFailCO204Billing provider 5701797651 is out of network and the HMO plan has no out-of-network benefit.
Service not covered under the member's plan
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)ReviewCO97Modifier 59 used on a normally bundled code pair; the operative note must document a distinct procedural service.
Benefit included in another service already adjudicated
Benefit limitsPassNo limited benefit on this claim.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Sunrise Digestive Health Center2026-06-08 17:30

    Patient seen for encounter for screening for malignant neoplasm of colon.

  • SystemSystem: Claims system2026-07-03 02:46

    Billing provider is out of network and the member's plan has no out-of-network benefit outside of emergencies.

  • AdministrativeExaminer: L. Brooks (Nurse Reviewer, RN)2026-07-03 12:26

    Escalated to nurse reviewer for clinical opinion.

Attachments

Documents received with the claim

  • Prior auth letterPA2026443237_approval.pdf2 pages

    Utilisation management approval letter for 99214 (Office visit, established patient, moderate complexity), valid 2026-06-08 to 2026-09-06.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-21 13:43
    Provider network: Billing provider 5701797651 is out of network and the HMO plan has no out-of-network benefit. Bundling (NCCI): Modifier 59 used on a normally bundled code pair; the operative note must document a distinct procedural service.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0095302026-08-08Sunrise Physical Therapy$280.00Needs review
CLM-2026-0095292026-08-08Lakeside Physical Therapy$280.00Approved
CLM-2026-0313842025-12-13Lakeside Physical Therapy$156.00Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO204scenario: Oon hmo

No out-of-network benefit on this plan.