Claims workbench/CLM-2026-004909
Professional claim · CMS-1500 · EDI 837P

CLM-2026-004909

Harbor Rehabilitation Center, Physical Therapy. Service 2026-06-02 at office (POS 11). Received 2026-06-29.

Denied
Billed
$480.00
3 lines
Allowed
$297.60
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 30% coinsurance
Rules engine
Deny
CO18
Decided by
Claims rules engine
2026-10-21 13:43

Member

Resolved through the identity graph

Member ID
UHC-18796-43
Date of birth
1956-06-02
Identity
Verified4 records, confidence 0.98
Claim record
CLMCLM-422534
Relationship
Self, Mesa, AZ

Coverage and accumulators

Found by member ID

Plan
SELECT-EPO EPO group GRP-9669
Coverage period
2021-12-01 to 2026-08-27
Deductible
$966.60 of $2,500.0039%
Out-of-pocket maximum
$2,110.55 of $7,500.0028%
Copays
office $40.00, specialist $75.00, emergency $150.00
Physical therapy visits
3 of 20 used

Provider

Billing and rendering

Billing provider
Harbor Rehabilitation Center
Physical Therapy · taxonomy 225100000X
NPI
5301440876
Network
In network
Rendering NPI
9570093556
Location
Denver, CO · TIN 55-4519384
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
197110Therapeutic exercise, 15 minutes—41$376.00$233.12——DeniedCO18
297014Electrical stimulation, unattended—11$41.00$25.42——DeniedCO18
397140Manual therapy, 15 minutes—11$63.00$39.06——DeniedCO18
Totals$480.00$297.60——
Diagnoses (ICD-10-CM)
  • 1. M54.50 Low back pain, unspecifiedprincipal
  • 2. M75.100 Unspecified rotator cuff tear, unspecified shoulder
Claim header
Patient account
PA-786839
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-008638 (verified, link confidence 0.98).
EligibilityPassActive on 2026-06-02: SELECT-EPO (EPO), effective 2021-12-01, terms 2026-08-27.
Timely filingPassReceived 27 days after service (limit 90).
Duplicate checkFailCO18Exact duplicate of CLM-2026-004908: same member, date of service, procedures and billing provider.
Exact duplicate claim or service
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Harbor Rehabilitation Center (5301440876).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassPhysical therapy visits used 3 of 20.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Harbor Rehabilitation Center2026-06-02 14:27

    Follow-up for low back pain, unspecified. Plan discussed, medications reconciled.

  • SystemSystem: Claims system2026-06-29 01:03

    System edit 018 fired: identical member, date of service, procedure and billing provider as a prior submission.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-21 13:43
    Duplicate check: Exact duplicate of CLM-2026-004908: same member, date of service, procedures and billing provider.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0049082026-06-02Harbor Rehabilitation Center$480.00Approved
CLM-2026-0106192026-03-29Lakeside Physical Therapy$344.00Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO18scenario: Duplicate

Exact duplicate of an earlier submission.