Claims workbench/CLM-2026-005706

Institutional claim · UB-04 · EDI 837I

CLM-2026-005706

Heritage Orthopedic Specialists, Orthopedic Surgery. Service 2026-01-02 to 2026-01-05 at inpatient hospital (POS 21). Received 2026-01-11.

Needs review

Billed

$43,904.00

1 line

Allowed

$24,147.20

if approved

Plan pays

—

Needs review

Member owes

—

copay / deductible / 10% coinsurance

Rules engine

Review

HIGH

Decided by

Nobody yet

open

Member

Resolved through the identity graph

Member: Sean Mason
Member ID: UHC-64161-60
Date of birth: 1981-04-12
Identity: Verified3 records, confidence 1.00
Claim record: CLMCLM-427848
Relationship: Self, Chandler, AZ

Coverage and accumulators

Found by member ID

Plan: CHOICE-PLUS-PPO PPO group GRP-4277
Coverage period: 2025-03-01 to present
Deductible: $1,558.11 of $2,500.0062%
Out-of-pocket maximum: $581.83 of $10,000.006%
Copays: office $25.00, specialist $60.00, emergency $350.00
Physical therapy visits: 18 of 20 used

Provider

Billing and rendering

Billing provider: Heritage Orthopedic Specialists
Orthopedic Surgery · taxonomy 207X00000X
NPI: 3819335712
Network: In network
Rendering NPI: 4759289810
Location: Tampa, FL · TIN 32-1762387
Authorisation / referral: PA2025139785 / none

Service lines

UB-04: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	27447 rev 0360	Total knee arthroplasty	—	1	1	$43,904.00	$24,147.20	—	—	Review
Totals						$43,904.00	$24,147.20	—	—

Diagnoses (ICD-10-CM)

1. M17.11 Unilateral primary osteoarthritis, right kneeprincipal
2. M54.50 Low back pain, unspecified
3. M17.12 Unilateral primary osteoarthritis, left knee

Claim header

Patient account: PA-574904
Frequency code: 1 (original)
Accident: No
DRG: 470
Admit / discharge: 2026-01-02 to 2026-01-06
Landed: 2026-10-22 12:44

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

Check	Result	Code	Detail
Member identity	Pass		Attached to MBR-003438 (verified, link confidence 1.00).
Eligibility	Pass		Active on 2026-01-02: CHOICE-PLUS-PPO (PPO), effective 2025-03-01.
Timely filing	Pass		Received 6 days after service (limit 90).
Duplicate check	Pass		No matching prior claim in the duplicate window.
Prior authorisation	Pass		Authorisation PA2025139785 on file for 27447.
Provider network	Pass		In-network provider Heritage Orthopedic Specialists (3819335712).
Medical necessity	Pass		Diagnosis supports the procedures billed.
Bundling (NCCI)	Pass		No bundling conflicts.
Benefit limits	Pass		No limited benefit on this claim.
Completeness	Pass		Required documentation present.
High-dollar review	Review	HIGH	Billed $43,904.00 exceeds the auto-adjudication ceiling of $15,000.00; examiner sign-off required. Billed amount above auto-pay ceiling

Evaluated 2026-10-22 12:44 under policy version 1. Left for review: soft signals only, no hard rule fired.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Heritage Orthopedic Specialists2026-01-05 16:35
Follow-up for unilateral primary osteoarthritis, right knee. Plan discussed, medications reconciled. Procedure completed without complication; length of stay within expected range for the DRG. Discharge summary attached.
SystemSystem: Claims system2026-01-11 01:02
Billed amount exceeds the auto-adjudication ceiling. Requires examiner sign-off under the high-dollar policy.
AdministrativeExaminer: T. Nguyen (Senior Claims Examiner)2026-01-11 10:39
Reviewed with the member's history on file. Holding for the items listed above.

Attachments

Documents received with the claim

Prior auth letterPA2025139785_approval.pdf2 pages
Utilisation management approval letter for 27447 (Total knee arthroplasty), valid 2026-01-02 to 2026-04-02.
Itemized billitemized_PA-574904.pdf7 pages
Itemised statement totalling $43904.00 across 1 line.
Medical recordrecords_PA-574904.pdf4 pages
Discharge summary and operative report.

Claim history

Every event on this claim, sealed in the audit chain

Rules engineReview2026-10-22 12:44
High-dollar review: Billed $43,904.00 exceeds the auto-adjudication ceiling of $15,000.00; examiner sign-off required.
AI recommendation recordedR. Patel (Claims Examiner II)2026-10-22 12:43 · 96f40bd8

Other claims for this member

Same resolved identity

Claim	Service	Provider	Billed	Status
CLM-2026-005971	2026-03-17	Riverside Regional Medical Center	$3,354.00	Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

The rules engine left this claim for review. The AI adjudicator can read the evidence pack (lines, notes, attachments, coverage, history) and recommend an outcome with citations.

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

ApprovedHIGHscenario: High dollar

Above auto-pay ceiling; payable once an examiner signs off.

Review queue Member identity