Claims workbench/CLM-2026-005747
Professional claim · CMS-1500 · EDI 837P

CLM-2026-005747

Lakeside Physical Therapy, Physical Therapy. Service 2026-04-07 at office (POS 11). Received 2026-09-24.

Billed
$392.00
2 lines
Allowed
$243.04
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 20% coinsurance
Rules engine
Deny
CO29
Decided by
Claims rules engine
2026-10-21 13:43

Member

Resolved through the identity graph

Member ID
UHC-29732-52
Date of birth
1992-07-05
Identity
Provisional1 records, confidence 1.00
Claim record
CLMCLM-413906
Relationship
Spouse, Tempe, AZ

Coverage and accumulators

Found by member ID

Plan
SELECT-EPO EPO group GRP-9539
Coverage period
2025-08-01 to present
Deductible
$333.98 of $500.0067%
Out-of-pocket maximum
$428.18 of $1,000.0043%
Copays
office $30.00, specialist $75.00, emergency $150.00
Physical therapy visits
13 of 20 used

Provider

Billing and rendering

Billing provider
Lakeside Physical Therapy
Physical Therapy · taxonomy 225100000X
NPI
2744323421
Network
In network
Rendering NPI
1742419546
Location
Minneapolis, MN · TIN 46-4889069
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
197110Therapeutic exercise, 15 minutes—41$340.00$210.80——DeniedCO29
297014Electrical stimulation, unattended—11$52.00$32.24——DeniedCO29
Totals$392.00$243.04——
Diagnoses (ICD-10-CM)
  • 1. M54.50 Low back pain, unspecifiedprincipal
Claim header
Patient account
PA-249852
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 2 needing attention

CheckResultCodeDetail
Member identityFailIDQMember record is in open steward case CASE-001061; payment withheld until the identity is confirmed.
Member identity under steward review
EligibilityPassActive on 2026-04-07: SELECT-EPO (EPO), effective 2025-08-01.
Timely filingFailCO29Received 170 days after the last date of service (limit 90).
Time limit for filing has expired
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Lakeside Physical Therapy (2744323421).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassPhysical therapy visits used 13 of 20.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Lakeside Physical Therapy2026-04-07 18:57

    Established patient presents with low back pain, unspecified; symptoms reviewed and vitals within expected range.

  • SystemSystem: Claims system2026-09-24 05:32

    Received more than 90 days after the last date of service. Check for a timely-filing waiver before finalising.

  • AdministrativeExaminer: L. Brooks (Nurse Reviewer, RN)2026-09-24 17:30

    Member services inquiry logged on this claim; member asked about the status of payment.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-21 13:43
    Member identity: Member record is in open steward case CASE-001061; payment withheld until the identity is confirmed. Timely filing: Received 170 days after the last date of service (limit 90).

Other claims for this member

Same resolved identity

No other claims.

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO29scenario: Late filing

Received after the timely-filing limit.