Claims workbench/CLM-2026-007170

Professional claim · CMS-1500 · EDI 837P

CLM-2026-007170

Heritage Physical Therapy, Physical Therapy. Service 2026-02-23 at office (POS 11). Received 2026-03-02.

Approved

Billed

$348.00

2 lines

Allowed

$215.76

contract rate applied

Plan pays

$190.76

approved

Member owes

$25.00

copay / deductible / 20% coinsurance

Rules engine

Clean

no reason codes

Decided by

Claims rules engine

2026-10-21 13:43

Member

Resolved through the identity graph

Member: Michelle Jensen
Member ID: UHC-60955-24
Date of birth: 2005-04-02
Identity: Verified4 records, confidence 0.97
Claim record: CLMCLM-408301
Relationship: Child, Nashville, TN

Coverage and accumulators

Found by member ID

Plan: CHOICE-PLUS-PPO PPO group GRP-1901
Coverage period: 2025-12-01 to present
Deductible: $320.71 of $1,000.0032%
Out-of-pocket maximum: $1,880.80 of $4,000.0047%
Copays: office $25.00, specialist $60.00, emergency $250.00
Physical therapy visits: 18 of 20 used

Provider

Billing and rendering

Billing provider: Heritage Physical Therapy
Physical Therapy · taxonomy 225100000X
NPI: 7650650246
Network: In network
Rendering NPI: 9324260436
Location: Miami, FL · TIN 30-1447638
Authorisation / referral: none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	97110	Therapeutic exercise, 15 minutes	—	2	1	$156.00	$96.72	$25.00	$71.72	Paid
2	97161	PT evaluation, low complexity	—	1	1,2	$192.00	$119.04	$0.00	$119.04	Paid
Totals						$348.00	$215.76	$25.00	$190.76

Diagnoses (ICD-10-CM)

1. M75.100 Unspecified rotator cuff tear, unspecified shoulderprincipal
2. M54.50 Low back pain, unspecified

Claim header

Patient account: PA-341468
Frequency code: 1 (original)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

Check	Result	Detail
Member identity	Pass	Attached to MBR-016856 (verified, link confidence 0.97).
Eligibility	Pass	Active on 2026-02-23: CHOICE-PLUS-PPO (PPO), effective 2025-12-01.
Timely filing	Pass	Received 7 days after service (limit 90).
Duplicate check	Pass	No matching prior claim in the duplicate window.
Prior authorisation	Pass	No line requires precertification.
Provider network	Pass	In-network provider Heritage Physical Therapy (7650650246).
Medical necessity	Pass	Diagnosis supports the procedures billed.
Bundling (NCCI)	Pass	No bundling conflicts.
Benefit limits	Note	Physical therapy visits used 18 of 20.
Completeness	Pass	Required documentation present.
High-dollar review	Pass	Within the auto-adjudication ceiling.

Evaluated 2026-10-21 13:43 under policy version 1. Clean claim: approved and priced automatically.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Heritage Physical Therapy2026-02-23 18:51
Established patient presents with unspecified rotator cuff tear, unspecified shoulder; symptoms reviewed and vitals within expected range.

Attachments

Documents received with the claim

No attachments.

Explanation of benefits

What the member will see

Amount billed

$348.00

Plan discount

$132.24

contracted rate

Plan paid

$190.76

You may owe

$25.00

copay, deductible and coinsurance

Claim history

Every event on this claim, sealed in the audit chain

Rules engineApproved2026-10-21 13:43
Benefit limits: Physical therapy visits used 18 of 20.

Other claims for this member

Same resolved identity

Claim	Service	Provider	Billed	Status
CLM-2026-011889	2026-07-21	Northgate Medical Group	$310.00	Approved
CLM-2026-025128	2026-04-05	Heritage Primary Care Associates	$23.00	Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

Clean claim: the rules engine approved it, so no AI review was needed.

Examiner decision

Approved by Claims rules engine; an examiner may still override

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

Approvedscenario: Clean

Clean claim, priced at contract rate.

Review queue Member identity