Claims workbench/CLM-2026-007648
Institutional claim · UB-04 · EDI 837I

CLM-2026-007648

Sunrise Bone and Joint Center, Orthopedic Surgery. Service 2026-08-21 to 2026-08-23 at inpatient hospital (POS 21). Received 2026-08-28.

Denied
Billed
$29,748.00
1 line
Allowed
$16,361.40
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 20% coinsurance
Rules engine
Deny
CO197
Decided by
Claims rules engine
2026-10-22 12:44

Member

Resolved through the identity graph

Member ID
UHC-69696-29
Date of birth
1985-03-11
Identity
Verified4 records, confidence 0.99
Claim record
CLMCLM-426625
Relationship
Self, Jacksonville, FL

Coverage and accumulators

Found by member ID

Plan
NAVIGATE-HMO HMO group GRP-4480
Coverage period
2021-01-01 to present
Deductible
$1,358.93 of $2,500.0054%
Out-of-pocket maximum
$496.07 of $7,500.007%
Copays
office $30.00, specialist $75.00, emergency $150.00
Physical therapy visits
15 of 20 used

Provider

Billing and rendering

Billing provider
Sunrise Bone and Joint Center
Orthopedic Surgery · taxonomy 207X00000X
NPI
8496214718
Network
In network
Rendering NPI
2351711504
Location
Nashville, TN · TIN 33-7590536
Authorisation / referral
none / REF966053

Service lines

UB-04: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
127447
rev 0360
Total knee arthroplasty—11$29,748.00$16,361.40——DeniedCO197
Totals$29,748.00$16,361.40——
Diagnoses (ICD-10-CM)
  • 1. M17.12 Unilateral primary osteoarthritis, left kneeprincipal
Claim header
Patient account
PA-115453
Frequency code
1 (original)
Accident
No
DRG
470
Admit / discharge
2026-08-21 to 2026-08-23
Landed
2026-10-22 12:44

Rules engine

CLAIMS-ADJ v1: 11 checks, 2 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-034205 (verified, link confidence 0.99).
EligibilityPassActive on 2026-08-21: NAVIGATE-HMO (HMO), effective 2021-01-01.
Timely filingPassReceived 5 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationFailCO19727447 require precertification; no authorisation number on the claim.
Precertification or authorization absent
Provider networkPassIn-network provider Sunrise Bone and Joint Center (8496214718).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassNo limited benefit on this claim.
CompletenessPassRequired documentation present.
High-dollar reviewReviewHIGHBilled $29,748.00 exceeds the auto-adjudication ceiling of $15,000.00; examiner sign-off required.
Billed amount above auto-pay ceiling
Evaluated 2026-10-22 12:44 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Sunrise Bone and Joint Center2026-08-23 18:43

    Follow-up for unilateral primary osteoarthritis, left knee. Plan discussed, medications reconciled.

  • SystemSystem: Claims system2026-08-28 05:56

    Procedure requires precertification; no authorisation number on the claim and none found in the UM system.

  • AdministrativeExaminer: M. Alvarez (Claims Examiner I)2026-08-28 16:06

    Escalated to nurse reviewer for clinical opinion.

Attachments

Documents received with the claim

  • Itemized billitemized_PA-115453.pdf8 pages

    Itemised statement totalling $29748.00 across 1 line.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-22 12:44
    Prior authorisation: 27447 require precertification; no authorisation number on the claim. High-dollar review: Billed $29,748.00 exceeds the auto-adjudication ceiling of $15,000.00; examiner sign-off required.

Other claims for this member

Same resolved identity

No other claims.

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO197scenario: No auth

Precertification required and absent.