Claims workbench/CLM-2026-007842
Professional claim · CMS-1500 · Provider portal

CLM-2026-007842

Heritage Rehabilitation Center, Physical Therapy. Service 2025-12-26 at office (POS 11). Received 2026-01-30.

Needs review
Billed
$533.00
3 lines
Allowed
$330.46
if approved
Plan pays
—
Needs review
Member owes
—
copay / deductible / 10% coinsurance
Rules engine
Review
CO97
Decided by
Nobody yet
open

Member

Resolved through the identity graph

Member ID
UHC-71830-89
Date of birth
1972-02-24
Identity
Verified3 records, confidence 0.99
Claim record
CLMCLM-402567
Relationship
Spouse, Las Vegas, NV

Coverage and accumulators

Found by member ID

Plan
CORE-HMO HMO group GRP-9541
Coverage period
2024-08-01 to present
Deductible
$19.18 of $1,500.001%
Out-of-pocket maximum
$925.40 of $3,000.0031%
Copays
office $20.00, specialist $60.00, emergency $250.00
Physical therapy visits
2 of 20 used

Provider

Billing and rendering

Billing provider
Heritage Rehabilitation Center
Physical Therapy · taxonomy 225100000X
NPI
6638399413
Network
In network
Rendering NPI
2745745580
Location
Nashville, TN · TIN 93-4440762
Authorisation / referral
none / REF212483

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
197110Therapeutic exercise, 15 minutes5931$234.00$145.08——Review
297014Electrical stimulation, unattended5911$58.00$35.96——Review
397161PT evaluation, low complexity—11$241.00$149.42——Review
Totals$533.00$330.46——
Diagnoses (ICD-10-CM)
  • 1. Z47.1 Aftercare following joint replacement surgeryprincipal
  • 2. M54.50 Low back pain, unspecified
Claim header
Patient account
PA-383658
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-005025 (verified, link confidence 0.99).
EligibilityPassActive on 2025-12-26: CORE-HMO (HMO), effective 2024-08-01.
Timely filingPassReceived 35 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Heritage Rehabilitation Center (6638399413).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)ReviewCO97Modifier 59 used on a normally bundled code pair; the operative note must document a distinct procedural service.
Benefit included in another service already adjudicated
Benefit limitsPassPhysical therapy visits used 2 of 20.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Left for review: soft signals only, no hard rule fired.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Heritage Rehabilitation Center2025-12-26 18:26

    Patient seen for aftercare following joint replacement surgery. Separate procedure performed at a distinct anatomical site during the same encounter; see operative note for site detail.

  • SystemSystem: Claims system2026-01-30 01:40

    NCCI edit: modifier 59 used on a code pair that is normally bundled. Operative note requested.

Attachments

Documents received with the claim

  • Medical recordrecords_PA-383658.pdf6 pages

    Operative note describing procedures at two distinct anatomical sites.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineReview2026-10-21 13:43
    Bundling (NCCI): Modifier 59 used on a normally bundled code pair; the operative note must document a distinct procedural service.

Other claims for this member

Same resolved identity

No other claims.

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

The rules engine left this claim for review. The AI adjudicator can read the evidence pack (lines, notes, attachments, coverage, history) and recommend an outcome with citations.

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

Approvedscenario: Unbundling supported

Modifier 59 supported: distinct anatomical site documented.