Claims workbench/CLM-2026-008028

Institutional claim · UB-04 · EDI 837I

CLM-2026-008028

Heritage Imaging Center, Radiology. Service 2026-01-14 at outpatient hospital (POS 22). Received 2026-02-22.

Denied

Billed

$3,025.00

3 lines

Allowed

$1,663.75

if approved

Plan pays

—

Denied

Member owes

—

copay / deductible / 10% coinsurance

Rules engine

Deny

CO18

Decided by

Claims rules engine

2026-10-22 12:44

Member

Resolved through the identity graph

Member: Raymond Lewis
Member ID: UHC-00572-26
Date of birth: 1949-01-21
Identity: Verified4 records, confidence 0.99
Claim record: CLMCLM-403029
Relationship: Self, Jacksonville, FL

Coverage and accumulators

Found by member ID

Plan: CHOICE-PLUS-PPO PPO group GRP-5396
Coverage period: 2024-01-01 to present
Deductible: $2,998.18 of $3,500.0086%
Out-of-pocket maximum: $2,510.60 of $7,000.0036%
Copays: office $40.00, specialist $60.00, emergency $250.00
Physical therapy visits: 20 of 20 used

Provider

Billing and rendering

Billing provider: Heritage Imaging Center
Radiology · taxonomy 2085R0202X
NPI: 4466693437
Network: In network
Rendering NPI: 4466693437
Location: Atlanta, GA · TIN 36-7680074
Authorisation / referral: PA2025955488 / none

Service lines

UB-04: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	74177 rev 0350	CT abdomen and pelvis with contrast	—	1	1	$2,133.00	$1,173.15	—	—	DeniedCO18
2	77067 rev 0403	Screening mammography, bilateral	—	1	2	$417.00	$229.35	—	—	DeniedCO18
3	76700 rev 0402	Ultrasound abdomen, complete	—	1	2	$475.00	$261.25	—	—	DeniedCO18
Totals						$3,025.00	$1,663.75	—	—

Diagnoses (ICD-10-CM)

1. R07.9 Chest pain, unspecifiedprincipal

Claim header

Patient account: PA-986641
Frequency code: 1 (original)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-22 12:44

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

Check	Result	Code	Detail
Member identity	Pass		Attached to MBR-009723 (verified, link confidence 0.99).
Eligibility	Pass		Active on 2026-01-14: CHOICE-PLUS-PPO (PPO), effective 2024-01-01.
Timely filing	Pass		Received 39 days after service (limit 90).
Duplicate check	Fail	CO18	Exact duplicate of CLM-2026-008027: same member, date of service, procedures and billing provider. Exact duplicate claim or service
Prior authorisation	Pass		Authorisation PA2025955488 on file for 74177.
Provider network	Pass		In-network provider Heritage Imaging Center (4466693437).
Medical necessity	Pass		Diagnosis supports the procedures billed.
Bundling (NCCI)	Pass		No bundling conflicts.
Benefit limits	Pass		No limited benefit on this claim.
Completeness	Pass		Required documentation present.
High-dollar review	Pass		Within the auto-adjudication ceiling.

Evaluated 2026-10-22 12:44 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Heritage Imaging Center2026-01-14 12:47
Follow-up for chest pain, unspecified. Plan discussed, medications reconciled.
SystemSystem: Claims system2026-02-22 02:07
System edit 018 fired: identical member, date of service, procedure and billing provider as a prior submission.
AdministrativeExaminer: T. Nguyen (Senior Claims Examiner)2026-02-22 15:31
Escalated to nurse reviewer for clinical opinion.

Attachments

Documents received with the claim

Prior auth letterPA2025955488_approval.pdf2 pages
Utilisation management approval letter for 74177 (CT abdomen and pelvis with contrast), valid 2026-01-14 to 2026-04-14.
Itemized billitemized_PA-986641.pdf6 pages
Itemised statement totalling $3025.00 across 3 lines.

Claim history

Every event on this claim, sealed in the audit chain

Rules engineDenied2026-10-22 12:44
Duplicate check: Exact duplicate of CLM-2026-008027: same member, date of service, procedures and billing provider.

Other claims for this member

Same resolved identity

Claim	Service	Provider	Billed	Status
CLM-2026-022092	2026-06-12	Mesa GI Associates	$2,353.00	Approved
CLM-2026-018970	2026-03-19	Lakeside Internal Medicine Associates	$228.00	Approved
CLM-2026-008027	2026-01-14	Heritage Imaging Center	$3,025.00	Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO18scenario: Duplicate

Exact duplicate of an earlier submission.

Review queue Member identity