Claims workbench/CLM-2026-008136

Professional claim · CMS-1500 · Provider portal

CLM-2026-008136

Evergreen Rehabilitation Center, Physical Therapy. Service 2026-03-17 at office (POS 11). Received 2026-04-27.

Needs review

Billed

$348.00

2 lines

Allowed

$215.76

if approved

Plan pays

—

Needs review

Member owes

—

copay / deductible / 30% coinsurance

Rules engine

Review

CO97

Decided by

Nobody yet

open

Member

Resolved through the identity graph

Member: Betty Carter
Member ID: UHC-07539-83
Date of birth: 1951-10-06
Identity: Verified2 records, confidence 0.99
Claim record: CLMCLM-432171
Relationship: Self, Atlanta, GA

Coverage and accumulators

Found by member ID

Plan: CORE-HMO HMO group GRP-9415
Coverage period: 2023-01-01 to present
Deductible: $2,203.86 of $3,500.0063%
Out-of-pocket maximum: $1,881.08 of $7,000.0027%
Copays: office $40.00, specialist $60.00, emergency $250.00
Physical therapy visits: 0 of 20 used

Provider

Billing and rendering

Billing provider: Evergreen Rehabilitation Center
Physical Therapy · taxonomy 225100000X
NPI: 8258289502
Network: In network
Rendering NPI: 8833680175
Location: Phoenix, AZ · TIN 14-6171767
Authorisation / referral: none / REF256228

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	97110	Therapeutic exercise, 15 minutes	59	3	1	$177.00	$109.74	—	—	Review
2	97161	PT evaluation, low complexity	59	1	2	$171.00	$106.02	—	—	Review
Totals						$348.00	$215.76	—	—

Diagnoses (ICD-10-CM)

1. M75.100 Unspecified rotator cuff tear, unspecified shoulderprincipal
2. Z47.1 Aftercare following joint replacement surgery

Claim header

Patient account: PA-891546
Frequency code: 1 (original)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-22 12:44

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

Check	Result	Code	Detail
Member identity	Pass		Attached to MBR-028016 (verified, link confidence 0.99).
Eligibility	Pass		Active on 2026-03-17: CORE-HMO (HMO), effective 2023-01-01.
Timely filing	Pass		Received 41 days after service (limit 90).
Duplicate check	Pass		No matching prior claim in the duplicate window.
Prior authorisation	Pass		No line requires precertification.
Provider network	Pass		In-network provider Evergreen Rehabilitation Center (8258289502).
Medical necessity	Pass		Diagnosis supports the procedures billed.
Bundling (NCCI)	Review	CO97	Modifier 59 used on a normally bundled code pair; the operative note must document a distinct procedural service. Benefit included in another service already adjudicated
Benefit limits	Pass		Physical therapy visits used 0 of 20.
Completeness	Pass		Required documentation present.
High-dollar review	Pass		Within the auto-adjudication ceiling.

Evaluated 2026-10-22 12:44 under policy version 1. Left for review: soft signals only, no hard rule fired.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Evergreen Rehabilitation Center2026-03-17 16:06
Patient seen for unspecified rotator cuff tear, unspecified shoulder. Both procedures were performed at the same site during the same session as part of one service.
SystemSystem: Claims system2026-04-27 06:37
NCCI edit: modifier 59 used on a code pair that is normally bundled. Operative note requested.
AdministrativeExaminer: L. Brooks (Nurse Reviewer, RN)2026-04-27 11:13
Escalated to nurse reviewer for clinical opinion.

Attachments

Documents received with the claim

Medical recordrecords_PA-891546.pdf16 pages
Operative note describes a single procedure at one site; no separate session.

Claim history

Every event on this claim, sealed in the audit chain

Rules engineReview2026-10-22 12:44
Bundling (NCCI): Modifier 59 used on a normally bundled code pair; the operative note must document a distinct procedural service.

Other claims for this member

Same resolved identity

No other claims.

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

The rules engine left this claim for review. The AI adjudicator can read the evidence pack (lines, notes, attachments, coverage, history) and recommend an outcome with citations.

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO97scenario: Unbundling

Bundled code pair; modifier 59 not supported by the operative note.

Review queue Member identity