Claims workbench/CLM-2026-010923
Professional claim · CMS-1500 · EDI 837P

CLM-2026-010923

Evergreen Rehabilitation Center, Physical Therapy. Service 2026-01-04 at office (POS 11). Received 2026-02-04.

Needs review
Billed
$270.00
1 line
Allowed
$167.40
if approved
Plan pays
—
Needs review
Member owes
—
copay / deductible / 30% coinsurance
Rules engine
Review
CO16
Decided by
Nobody yet
open

Member

Resolved through the identity graph

Member ID
UHC-00189-24
Date of birth
1988-06-12
Identity
Verified6 records, confidence 0.99
Claim record
CLMCLM-406235
Relationship
Child, Gilbert, AZ

Coverage and accumulators

Found by member ID

Plan
MEDICARE-ADV-A MA group GRP-5352
Coverage period
2025-03-01 to present
Deductible
$349.61 of $1,000.0035%
Out-of-pocket maximum
$1,690.68 of $4,000.0042%
Copays
office $20.00, specialist $50.00, emergency $150.00
Physical therapy visits
0 of 20 used

Provider

Billing and rendering

Billing provider
Evergreen Rehabilitation Center
Physical Therapy · taxonomy 225100000X
NPI
8258289502
Network
In network
Rendering NPI
2083818965
Location
Phoenix, AZ · TIN 14-6171767
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
197110Therapeutic exercise, 15 minutes—31$270.00$167.40——Review
Totals$270.00$167.40——
Diagnoses (ICD-10-CM)
  • 1. M54.50 Low back pain, unspecifiedprincipal
Claim header
Patient account
PA-635196
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-010443 (verified, link confidence 0.99).
EligibilityPassActive on 2026-01-04: MEDICARE-ADV-A (MA), effective 2025-03-01.
Timely filingPassReceived 31 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Evergreen Rehabilitation Center (8258289502).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassPhysical therapy visits used 0 of 20.
CompletenessReviewCO16Documentation incomplete: “Established patient presents with low back pain, unspecified; symptoms reviewed and vitals”.
Claim lacks information needed for adjudication
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Left for review: soft signals only, no hard rule fired.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Evergreen Rehabilitation Center2026-01-04 12:55

    Established patient presents with low back pain, unspecified; symptoms reviewed and vitals within expected range. Note dictated; signature pending.

  • SystemSystem: Claims system2026-02-04 04:24

    Rendering provider signature missing on the attached note. Development letter sent to provider.

  • AdministrativeExaminer: L. Brooks (Nurse Reviewer, RN)2026-02-04 09:00

    Escalated to nurse reviewer for clinical opinion.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineReview2026-10-21 13:43
    Completeness: Documentation incomplete: “Established patient presents with low back pain, unspecified; symptoms reviewed and vitals”.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0327842026-06-19Lakeside Internal Medicine Associates$319.00Approved
CLM-2026-0250202026-06-17Unity Reference Lab$130.00Approved
CLM-2026-0000872026-05-24Riverside Internal Medicine Associates$199.00Approved
CLM-2026-0037322026-02-22Mesa Regional Medical Center$165.00Needs review
CLM-2026-0037312026-02-22Unity Community Hospital$165.00Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

The rules engine left this claim for review. The AI adjudicator can read the evidence pack (lines, notes, attachments, coverage, history) and recommend an outcome with citations.

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

PendedCO16scenario: Missing info

Development letter outstanding.