Claims workbench/CLM-2026-011097
Institutional claim · UB-04 · EDI 837I

CLM-2026-011097

Heritage Community Hospital, Emergency Medicine. Service 2026-10-05 at emergency room (POS 23). Received 2026-11-06.

Denied
Billed
$1,665.00
1 line
Allowed
$915.75
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 20% coinsurance
Rules engine
Deny
CO18
Decided by
Claims rules engine
2026-10-21 13:43

Member

Resolved through the identity graph

Member ID
UHC-22799-76
Date of birth
1988-12-18
Identity
Verified4 records, confidence 0.99
Claim record
CLMCLM-431232
Relationship
Self, Miami, FL

Coverage and accumulators

Found by member ID

Plan
NAVIGATE-HMO HMO group GRP-4230
Coverage period
2022-07-01 to present
Deductible
$2,522.91 of $3,500.0072%
Out-of-pocket maximum
$3,744.19 of $14,000.0027%
Copays
office $40.00, specialist $75.00, emergency $350.00
Physical therapy visits
7 of 20 used

Provider

Billing and rendering

Billing provider
Heritage Community Hospital
Emergency Medicine · taxonomy 207P00000X
NPI
5375971814
Network
In network
Rendering NPI
5375971814
Location
Atlanta, GA · TIN 80-9992257
Authorisation / referral
none / REF206741

Service lines

UB-04: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
199284
rev 0450
Emergency department visit, high severity—11$1,665.00$915.75——DeniedCO18
Totals$1,665.00$915.75——
Diagnoses (ICD-10-CM)
  • 1. S93.401A Sprain of unspecified ligament of right ankle, initial encounterprincipal
Claim header
Patient account
PA-211497
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-011926 (verified, link confidence 0.99).
EligibilityPassActive on 2026-10-05: NAVIGATE-HMO (HMO), effective 2022-07-01.
Timely filingPassReceived 32 days after service (limit 90).
Duplicate checkFailCO18Exact duplicate of CLM-2026-011096: same member, date of service, procedures and billing provider.
Exact duplicate claim or service
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Heritage Community Hospital (5375971814).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassNo limited benefit on this claim.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Heritage Community Hospital2026-10-05 09:48

    Patient seen for sprain of unspecified ligament of right ankle, initial encounter.

  • SystemSystem: Claims system2026-11-06 05:24

    System edit 018 fired: identical member, date of service, procedure and billing provider as a prior submission.

Attachments

Documents received with the claim

  • Itemized billitemized_PA-211497.pdf4 pages

    Itemised statement totalling $1665.00 across 1 line.

  • Er reported_report_PA-211497.pdf4 pages

    Emergency department record: triage acuity 4, chief complaint sprain of unspecified ligament of right ankle, initial encounter.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-21 13:43
    Duplicate check: Exact duplicate of CLM-2026-011096: same member, date of service, procedures and billing provider.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0110962026-10-05Heritage Community Hospital$1,665.00Approved
CLM-2026-0043852026-09-08Pinecrest Medical Group$347.00Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO18scenario: Duplicate

Exact duplicate of an earlier submission.