Claims workbench/CLM-2026-011369

Institutional claim · UB-04 · EDI 837I

CLM-2026-011369

Northgate Orthopedic Specialists, Orthopedic Surgery. Service 2026-01-09 at outpatient hospital (POS 22). Received 2026-02-23.

PendedIdentity on hold: CASE-003043

Billed

$1,198.00

1 line

Allowed

$658.90

if approved

Plan pays

—

Pended

Member owes

—

copay / deductible / 30% coinsurance

Rules engine

Pend

IDQ

Decided by

Claims rules engine

2026-10-22 12:44

Member

Resolved through the identity graph

Member: Michael Rivera
Member ID: none on golden record
Date of birth: 1946-08-17
Identity: Provisional1 records, confidence 1.00
Claim record: CLMCLM-411514
Relationship: Child

Coverage and accumulators

Found by name and date of birth

Plan: NAVIGATE-HMO HMO group GRP-7869
Coverage period: 2024-04-01 to present
Deductible: $358.56 of $1,500.0024%
Out-of-pocket maximum: $43.98 of $6,000.001%
Copays: office $30.00, specialist $50.00, emergency $150.00
Physical therapy visits: 22 of 20 used

Provider

Billing and rendering

Billing provider: Northgate Orthopedic Specialists
Orthopedic Surgery · taxonomy 207X00000X
NPI: 7225530493
Network: In network
Rendering NPI: 9366602230
Location: Charlotte, NC · TIN 40-3118368
Authorisation / referral: PA2026365097 / REF486926

Service lines

UB-04: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	73721 rev 0610	MRI lower extremity joint without contrast	—	1	1	$1,198.00	$658.90	—	—	PendedIDQ
Totals						$1,198.00	$658.90	—	—

Diagnoses (ICD-10-CM)

1. M17.12 Unilateral primary osteoarthritis, left kneeprincipal
2. S83.241A Other tear of medial meniscus, right knee, initial encounter

Claim header

Patient account: PA-745395
Frequency code: 1 (original)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-22 12:44

Rules engine

CLAIMS-ADJ v1: 11 checks, 2 needing attention

Check	Result	Code	Detail
Member identity	Fail	IDQ	Member record is in open steward case CASE-003043; payment withheld until the identity is confirmed. Member identity under steward review
Eligibility	Note		Active on 2026-01-09: NAVIGATE-HMO (HMO), effective 2024-04-01. Coverage found by name and date of birth because the claim carried no usable member ID.
Timely filing	Pass		Received 45 days after service (limit 90).
Duplicate check	Pass		No matching prior claim in the duplicate window.
Prior authorisation	Pass		Authorisation PA2026365097 on file for 73721.
Provider network	Pass		In-network provider Northgate Orthopedic Specialists (7225530493).
Medical necessity	Pass		Diagnosis supports the procedures billed.
Bundling (NCCI)	Pass		No bundling conflicts.
Benefit limits	Pass		No limited benefit on this claim.
Completeness	Pass		Required documentation present.
High-dollar review	Pass		Within the auto-adjudication ceiling.

Evaluated 2026-10-22 12:44 under policy version 1. Hard rule fired: Pended.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Northgate Orthopedic Specialists2026-01-09 12:15
Established patient presents with unilateral primary osteoarthritis, left knee; symptoms reviewed and vitals within expected range.

Attachments

Documents received with the claim

Prior auth letterPA2026365097_approval.pdf2 pages
Utilisation management approval letter for 73721 (MRI lower extremity joint without contrast), valid 2026-01-09 to 2026-04-09.
Itemized billitemized_PA-745395.pdf3 pages
Itemised statement totalling $1198.00 across 1 line.

Claim history

Every event on this claim, sealed in the audit chain

Rules enginePended2026-10-22 12:44
Member identity: Member record is in open steward case CASE-003043; payment withheld until the identity is confirmed. Eligibility: Active on 2026-01-09: NAVIGATE-HMO (HMO), effective 2024-04-01. Coverage found by name and date of birth because the claim carried no usable member ID.

Other claims for this member

Same resolved identity

No other claims.

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

Approvedscenario: Clean

Clean claim, priced at contract rate.

Review queue Member identity