Claims workbench/CLM-2026-012300

Institutional claim · UB-04 · EDI 837I

CLM-2026-012300

Evergreen Orthopedic Specialists, Orthopedic Surgery. Service 2026-01-13 to 2026-01-15 at inpatient hospital (POS 21). Received 2026-02-25.

Pended

Billed

$44,355.00

1 line

Allowed

$24,395.25

if approved

Plan pays

—

Pended

Member owes

—

no coverage

Rules engine

Pend

N30

Decided by

Claims rules engine

2026-10-22 12:44

Member

Resolved through the identity graph

Member: Janet Morrison
Member ID: none on golden record
Date of birth: 1993-11-28
Identity: Verified3 records, confidence 0.99
Claim record: CLMCLM-418331
Relationship: Self, San Antonio, TX

Coverage and accumulators

Eligibility

No coverage segment found for this member.

Provider

Billing and rendering

Billing provider: Evergreen Orthopedic Specialists
Orthopedic Surgery · taxonomy 207X00000X
NPI: 4479500462
Network: In network
Rendering NPI: 9163358853
Location: Tempe, AZ · TIN 82-7144175
Authorisation / referral: PA2025567319 / none

Service lines

UB-04: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	27447 rev 0360	Total knee arthroplasty	—	1	1	$44,355.00	$24,395.25	—	—	PendedN30
Totals						$44,355.00	$24,395.25	—	—

Diagnoses (ICD-10-CM)

1. M17.12 Unilateral primary osteoarthritis, left kneeprincipal
2. M25.561 Pain in right knee

Claim header

Patient account: PA-180391
Frequency code: 1 (original)
Accident: No
DRG: 470
Admit / discharge: 2026-01-13 to 2026-01-16
Landed: 2026-10-22 12:44

Rules engine

CLAIMS-ADJ v1: 11 checks, 2 needing attention

Check	Result	Code	Detail
Member identity	Pass		Attached to MBR-015763 (verified, link confidence 0.99).
Eligibility	Fail	N30	No coverage segment found for the member ID on this claim. Patient ineligible for this service
Timely filing	Pass		Received 41 days after service (limit 90).
Duplicate check	Pass		No matching prior claim in the duplicate window.
Prior authorisation	Pass		Authorisation PA2025567319 on file for 27447.
Provider network	Pass		In-network provider Evergreen Orthopedic Specialists (4479500462).
Medical necessity	Pass		Diagnosis supports the procedures billed.
Bundling (NCCI)	Pass		No bundling conflicts.
Benefit limits	Pass		No limited benefit on this claim.
Completeness	Pass		Required documentation present.
High-dollar review	Review	HIGH	Billed $44,355.00 exceeds the auto-adjudication ceiling of $15,000.00; examiner sign-off required. Billed amount above auto-pay ceiling

Evaluated 2026-10-22 12:44 under policy version 1. Hard rule fired: Pended.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Evergreen Orthopedic Specialists2026-01-15 16:46
Established patient presents with unilateral primary osteoarthritis, left knee; symptoms reviewed and vitals within expected range. Procedure completed without complication; length of stay within expected range for the DRG. Discharge summary attached.
SystemSystem: Claims system2026-02-25 00:17
Billed amount exceeds the auto-adjudication ceiling. Requires examiner sign-off under the high-dollar policy.
AdministrativeExaminer: M. Alvarez (Claims Examiner I)2026-02-25 17:55
Member services inquiry logged on this claim; member asked about the status of payment.

Attachments

Documents received with the claim

Prior auth letterPA2025567319_approval.pdf2 pages
Utilisation management approval letter for 27447 (Total knee arthroplasty), valid 2026-01-13 to 2026-04-13.
Itemized billitemized_PA-180391.pdf5 pages
Itemised statement totalling $44355.00 across 1 line.
Medical recordrecords_PA-180391.pdf22 pages
Discharge summary and operative report.

Claim history

Every event on this claim, sealed in the audit chain

Rules enginePended2026-10-22 12:44
Eligibility: No coverage segment found for the member ID on this claim. High-dollar review: Billed $44,355.00 exceeds the auto-adjudication ceiling of $15,000.00; examiner sign-off required.

Other claims for this member

Same resolved identity

No other claims.

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

ApprovedHIGHscenario: High dollar

Above auto-pay ceiling; payable once an examiner signs off.

Review queue Member identity