Claims workbench/CLM-2026-013177
Professional claim · CMS-1500 · Provider portal

CLM-2026-013177

Mesa Physical Therapy, Physical Therapy. Service 2025-12-03 at office (POS 11). Received 2026-01-21.

Denied
Billed
$473.00
2 lines
Allowed
$293.26
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 10% coinsurance
Rules engine
Deny
CO18
Decided by
Claims rules engine
2026-10-22 12:44

Member

Resolved through the identity graph

Member ID
UHC-40709-05
Date of birth
1967-09-14
Identity
Verified4 records, confidence 1.00
Claim record
CLMCLM-421509
Relationship
Child, Sacramento, CA

Coverage and accumulators

Found by member ID

Plan
SELECT-EPO EPO group GRP-3704
Coverage period
2025-12-01 to present
Deductible
$21.42 of $500.004%
Out-of-pocket maximum
$500.52 of $1,500.0033%
Copays
office $40.00, specialist $50.00, emergency $350.00
Physical therapy visits
14 of 20 used

Provider

Billing and rendering

Billing provider
Mesa Physical Therapy
Physical Therapy · taxonomy 225100000X
NPI
5720231351
Network
In network
Rendering NPI
6924570693
Location
Scottsdale, AZ · TIN 18-6108832
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
197110Therapeutic exercise, 15 minutes—41$232.00$143.84——DeniedCO18
297161PT evaluation, low complexity—11$241.00$149.42——DeniedCO18
Totals$473.00$293.26——
Diagnoses (ICD-10-CM)
  • 1. M25.561 Pain in right kneeprincipal
  • 2. M75.100 Unspecified rotator cuff tear, unspecified shoulder
Claim header
Patient account
PA-307568
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-22 12:44

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-005336 (verified, link confidence 1.00).
EligibilityPassActive on 2025-12-03: SELECT-EPO (EPO), effective 2025-12-01.
Timely filingPassReceived 49 days after service (limit 90).
Duplicate checkFailCO18Exact duplicate of CLM-2026-013176: same member, date of service, procedures and billing provider.
Exact duplicate claim or service
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Mesa Physical Therapy (5720231351).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassPhysical therapy visits used 14 of 20.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-22 12:44 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Mesa Physical Therapy2025-12-03 17:24

    Established patient presents with pain in right knee; symptoms reviewed and vitals within expected range.

  • SystemSystem: Claims system2026-01-21 03:21

    System edit 018 fired: identical member, date of service, procedure and billing provider as a prior submission.

  • AdministrativeExaminer: D. Okafor (Medical Director, MD)2026-01-21 12:47

    Called the provider office; awaiting documentation.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-22 12:44
    Duplicate check: Exact duplicate of CLM-2026-013176: same member, date of service, procedures and billing provider.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0140212025-12-07Summit Clinical Laboratories$61.00Approved
CLM-2026-0131762025-12-03Mesa Physical Therapy$473.00Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO18scenario: Duplicate

Exact duplicate of an earlier submission.