CLM-2026-013471
Canyon Counseling Center, Behavioral Health. Service 2026-03-20 at office (POS 11). Received 2026-04-22.
Member
Resolved through the identity graph
- Member
- Melissa Hawkins
- Member ID
- UHC-87638-87
- Date of birth
- 1975-06-26
- Identity
- Verified6 records, confidence 0.99
- Claim record
- CLMCLM-428095
- Relationship
- Child, Chandler, AZ
Coverage and accumulators
Found by member ID
- Plan
- NAVIGATE-HMO HMO group GRP-1691
- Coverage period
- 2024-02-01 to present
- Deductible
- $54.11 of $1,500.004%
- Out-of-pocket maximum
- $1,545.00 of $6,000.0026%
- Copays
- office $25.00, specialist $50.00, emergency $150.00
- Physical therapy visits
- 16 of 20 used
Provider
Billing and rendering
- Billing provider
- Canyon Counseling CenterBehavioral Health · taxonomy 103T00000X
- NPI
- 1279449718
- Network
- Out of network
- Rendering NPI
- 8710907519
- Location
- Minneapolis, MN · TIN 48-3708210
- Authorisation / referral
- none / REF111883
Service lines
CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line
| Line | Code | Description | Mod. | Units | Dx | Billed | Allowed | Member | Plan | Line status |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 90837 | Psychotherapy, 60 minutes | — | 1 | 1 | $217.00 | $97.65 | — | — | DeniedCO204 |
| Totals | $217.00 | $97.65 | — | — | ||||||
- 1. F43.10 Post-traumatic stress disorder, unspecifiedprincipal
- Patient account
- PA-844982
- Frequency code
- 1 (original)
- Accident
- No
- DRG
- —
- Admit / discharge
- —
- Landed
- 2026-10-21 13:43
Rules engine
CLAIMS-ADJ v1: 11 checks, 1 needing attention
| Check | Result | Code | Detail |
|---|---|---|---|
| Member identity | Pass | Attached to MBR-010095 (verified, link confidence 0.99). | |
| Eligibility | Pass | Active on 2026-03-20: NAVIGATE-HMO (HMO), effective 2024-02-01. | |
| Timely filing | Pass | Received 33 days after service (limit 90). | |
| Duplicate check | Pass | No matching prior claim in the duplicate window. | |
| Prior authorisation | Pass | No line requires precertification. | |
| Provider network | Fail | CO204 | Billing provider 1279449718 is out of network and the HMO plan has no out-of-network benefit. Service not covered under the member's plan |
| Medical necessity | Pass | Diagnosis supports the procedures billed. | |
| Bundling (NCCI) | Pass | No bundling conflicts. | |
| Benefit limits | Pass | No limited benefit on this claim. | |
| Completeness | Pass | Required documentation present. | |
| High-dollar review | Pass | Within the auto-adjudication ceiling. |
Notes
Provider, system and examiner notes on this claim
- ClinicalProvider: Canyon Counseling Center2026-03-20 15:11
Established patient presents with post-traumatic stress disorder, unspecified; symptoms reviewed and vitals within expected range.
- SystemSystem: Claims system2026-04-22 01:53
Billing provider is out of network and the member's plan has no out-of-network benefit outside of emergencies.
- AdministrativeExaminer: M. Alvarez (Claims Examiner I)2026-04-22 15:35
Escalated to nurse reviewer for clinical opinion.
Attachments
Documents received with the claim
Claim history
Every event on this claim, sealed in the audit chain
- Rules engineDenied2026-10-21 13:43Provider network: Billing provider 1279449718 is out of network and the HMO plan has no out-of-network benefit.
Other claims for this member
Same resolved identity
| Claim | Service | Provider | Billed | Status |
|---|---|---|---|---|
| CLM-2026-006398 | 2026-02-10 | Desert Medical Group | $76.00 | Approved |
| CLM-2026-004961 | 2026-01-31 | Riverside Orthopedic Specialists | $43,934.00 | Denied |
| CLM-2026-004960 | 2026-01-31 | Riverside Orthopedic Specialists | $43,934.00 | Needs review |
| CLM-2026-016172 | 2025-12-21 | Northgate Imaging Center | $2,243.00 | Denied |
AI recommendation
assist mode · apac.amazon.nova-pro-v1:0
Examiner decision
Denied by Claims rules engine; an examiner may still override
Evaluation truth
Hidden label from the synthetic generator; never shown to the model
No out-of-network benefit on this plan.