Claims workbench/CLM-2026-014242

Professional claim · CMS-1500 · EDI 837P

CLM-2026-014242

Valley Primary Care Associates, Family Medicine. Service 2026-03-03 at office (POS 11). Received 2026-03-25.

DeniedOut of network

Billed

$520.00

3 lines

Allowed

$234.00

if approved

Plan pays

—

Denied

Member owes

—

copay / deductible / 10% coinsurance

Rules engine

Deny

CO27, CO204

Decided by

Claims rules engine

2026-10-22 12:44

Member

Resolved through the identity graph

Member: Pamela Lucas
Member ID: UHC-85455-92
Date of birth: 1939-05-07
Identity: Verified4 records, confidence 0.97
Claim record: CLMCLM-411888
Relationship: Self, Austin, TX

Coverage and accumulators

Found by member ID

Plan: NAVIGATE-HMO HMO group GRP-5824
Coverage period: 2022-02-01 to 2026-01-17
Deductible: $1,186.98 of $2,500.0047%
Out-of-pocket maximum: $2,909.14 of $10,000.0029%
Copays: office $40.00, specialist $75.00, emergency $250.00
Physical therapy visits: 9 of 20 used

Provider

Billing and rendering

Billing provider: Valley Primary Care Associates
Family Medicine · taxonomy 207Q00000X
NPI: 6179468650
Network: Out of network
Rendering NPI: 4044537692
Location: Denver, CO · TIN 69-3521502
Authorisation / referral: none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	99214	Office visit, established patient, moderate complexity	—	1	1	$311.00	$139.95	—	—	DeniedCO27
2	36415	Venipuncture	25	1	2	$20.00	$9.00	—	—	DeniedCO27
3	99203	Office visit, new patient, low complexity	—	1	1	$189.00	$85.05	—	—	DeniedCO27
Totals						$520.00	$234.00	—	—

Diagnoses (ICD-10-CM)

1. J06.9 Acute upper respiratory infection, unspecifiedprincipal

Claim header

Patient account: PA-600971
Frequency code: 1 (original)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-22 12:44

Rules engine

CLAIMS-ADJ v1: 11 checks, 2 needing attention

Check	Result	Code	Detail
Member identity	Pass		Attached to MBR-022043 (verified, link confidence 0.97).
Eligibility	Fail	CO27	Date of service 2026-03-03 is after coverage terminated on 2026-01-17. Expenses incurred after coverage terminated
Timely filing	Pass		Received 22 days after service (limit 90).
Duplicate check	Pass		No matching prior claim in the duplicate window.
Prior authorisation	Pass		No line requires precertification.
Provider network	Fail	CO204	Billing provider 6179468650 is out of network and the HMO plan has no out-of-network benefit. Service not covered under the member's plan
Medical necessity	Pass		Diagnosis supports the procedures billed.
Bundling (NCCI)	Pass		No bundling conflicts.
Benefit limits	Pass		No limited benefit on this claim.
Completeness	Pass		Required documentation present.
High-dollar review	Pass		Within the auto-adjudication ceiling.

Evaluated 2026-10-22 12:44 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Valley Primary Care Associates2026-03-03 12:19
Established patient presents with acute upper respiratory infection, unspecified; symptoms reviewed and vitals within expected range.
SystemSystem: Claims system2026-03-25 00:17
AdministrativeExaminer: D. Okafor (Medical Director, MD)2026-03-25 11:29
Called the provider office; awaiting documentation.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

Rules engineDenied2026-10-22 12:44
Eligibility: Date of service 2026-03-03 is after coverage terminated on 2026-01-17. Provider network: Billing provider 6179468650 is out of network and the HMO plan has no out-of-network benefit.

Other claims for this member

Same resolved identity

Claim	Service	Provider	Billed	Status
CLM-2026-018006	2026-03-30	Desert Internal Medicine Associates	$175.00	Denied
CLM-2026-017205	2026-03-29	Summit Endocrine Associates	$71.00	Denied

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO27scenario: Coverage terminated

Service after coverage termination.

Review queue Member identity