Claims workbench/CLM-2026-014743
Professional claim · CMS-1500 · Provider portal

CLM-2026-014743

Mesa Physical Therapy, Physical Therapy. Service 2026-06-03 at office (POS 11). Received 2026-07-17.

Denied
Billed
$423.00
3 lines
Allowed
$262.26
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 10% coinsurance
Rules engine
Deny
CO18
Decided by
Claims rules engine
2026-10-22 12:44

Member

Resolved through the identity graph

Member ID
UHC-31320-52
Date of birth
1994-08-02
Identity
Verified3 records, confidence 0.97
Claim record
CLMCLM-412779
Relationship
Spouse, Mesa, AZ

Coverage and accumulators

Found by member ID

Plan
NAVIGATE-HMO HMO group GRP-2966
Coverage period
2024-10-01 to present
Deductible
$129.68 of $3,500.004%
Out-of-pocket maximum
$1,424.52 of $14,000.0010%
Copays
office $20.00, specialist $75.00, emergency $250.00
Physical therapy visits
14 of 20 used

Provider

Billing and rendering

Billing provider
Mesa Physical Therapy
Physical Therapy · taxonomy 225100000X
NPI
7870543981
Network
In network
Rendering NPI
8458222188
Location
Houston, TX · TIN 58-9513034
Authorisation / referral
none / REF492721

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
197110Therapeutic exercise, 15 minutes—21$130.00$80.60——DeniedCO18
297161PT evaluation, low complexity2512$235.00$145.70——DeniedCO18
397014Electrical stimulation, unattended—11,2$58.00$35.96——DeniedCO18
Totals$423.00$262.26——
Diagnoses (ICD-10-CM)
  • 1. M75.100 Unspecified rotator cuff tear, unspecified shoulderprincipal
  • 2. Z47.1 Aftercare following joint replacement surgery
Claim header
Patient account
PA-662005
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-22 12:44

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-002882 (verified, link confidence 0.97).
EligibilityPassActive on 2026-06-03: NAVIGATE-HMO (HMO), effective 2024-10-01.
Timely filingPassReceived 44 days after service (limit 90).
Duplicate checkFailCO18Exact duplicate of CLM-2026-014742: same member, date of service, procedures and billing provider.
Exact duplicate claim or service
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Mesa Physical Therapy (7870543981).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassPhysical therapy visits used 14 of 20.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-22 12:44 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Mesa Physical Therapy2026-06-03 09:31

    Established patient presents with unspecified rotator cuff tear, unspecified shoulder; symptoms reviewed and vitals within expected range.

  • SystemSystem: Claims system2026-07-17 02:44

    System edit 018 fired: identical member, date of service, procedure and billing provider as a prior submission.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-22 12:44
    Duplicate check: Exact duplicate of CLM-2026-014742: same member, date of service, procedures and billing provider.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0147422026-06-03Mesa Physical Therapy$423.00Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO18scenario: Duplicate

Exact duplicate of an earlier submission.