Claims workbench/CLM-2026-014876
Professional claim · CMS-1500 · EDI 837P

CLM-2026-014876

Pinecrest Medical Group, Internal Medicine. Service 2025-12-23 at office (POS 11). Received 2026-01-04.

Needs review
Billed
$316.00
1 line
Allowed
$195.92
if approved
Plan pays
—
Needs review
Member owes
—
copay / deductible / 30% coinsurance
Rules engine
Review
CO16
Decided by
Nobody yet
open

Member

Resolved through the identity graph

Member ID
UHC-17522-25
Date of birth
1975-01-21
Identity
Verified3 records, confidence 0.99
Claim record
CLMCLM-426833
Relationship
Child, Tucson, AZ

Coverage and accumulators

Found by member ID

Plan
NAVIGATE-HMO HMO group GRP-2922
Coverage period
2021-02-01 to present
Deductible
$252.39 of $2,500.0010%
Out-of-pocket maximum
$722.27 of $7,500.0010%
Copays
office $40.00, specialist $50.00, emergency $350.00
Physical therapy visits
7 of 20 used

Provider

Billing and rendering

Billing provider
Pinecrest Medical Group
Internal Medicine · taxonomy 207R00000X
NPI
3001804152
Network
In network
Rendering NPI
6013062321
Location
Dallas, TX · TIN 55-8186699
Authorisation / referral
none / REF327562

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
199215Office visit, established patient, high complexity—11$316.00$195.92——Review
Totals$316.00$195.92——
Diagnoses (ICD-10-CM)
  • 1. N18.30 Chronic kidney disease, stage 3 unspecifiedprincipal
  • 2. E11.65 Type 2 diabetes mellitus with hyperglycemia
Claim header
Patient account
PA-313408
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-001143 (verified, link confidence 0.99).
EligibilityPassActive on 2025-12-23: NAVIGATE-HMO (HMO), effective 2021-02-01.
Timely filingPassReceived 12 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Pinecrest Medical Group (3001804152).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassNo limited benefit on this claim.
CompletenessReviewCO16Documentation incomplete: “Established patient presents with chronic kidney disease, stage 3 unspecified; symptoms re”.
Claim lacks information needed for adjudication
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Left for review: soft signals only, no hard rule fired.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Pinecrest Medical Group2025-12-23 10:49

    Established patient presents with chronic kidney disease, stage 3 unspecified; symptoms reviewed and vitals within expected range. Note dictated; signature pending.

  • SystemSystem: Claims system2026-01-04 00:50

    Rendering provider signature missing on the attached note. Development letter sent to provider.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineReview2026-10-21 13:43
    Completeness: Documentation incomplete: “Established patient presents with chronic kidney disease, stage 3 unspecified; symptoms re”.
  2. AI recommendationPended2026-10-21 14:05
    The claim lacks complete documentation as the clinical note is pending a signature [N1]. A development letter has been sent to the provider [N2]. The claim should be pended until the provider submits the signed clinical note.
  3. AI recommendation recordedR. Patel (Claims Examiner II)2026-10-21 14:05 · 99e45b2a

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0320772026-01-01Northgate Internal Medicine Associates$2,794.00Needs review

AI recommendation

apac.amazon.nova-pro-v1:0 · prompt adjudicate-v1 · policy v1 · assist mode

Pendedconfidence 0.95 Validated
  • CO16 Claim lacks information needed for adjudication

The claim lacks complete documentation as the clinical note is pending a signature [N1]. A development letter has been sent to the provider [N2]. The claim should be pended until the provider submits the signed clinical note.

Evidence cited: [C][DX][L1][PRV][IDN][COV][R-identity][R-eligibility][R-timely_filing][R-duplicate][R-prior_auth][R-network][R-clinical_edit][R-ncci][R-benefit_limit][R-completeness][N1][N2]
Latency
1,817 ms
Tokens
1,186 in / 188 out
Cost
$0.0016
Input hash ca3944a055a2b4a6… · identifiers withheld from the model: name, dob, member_id

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Pre-filled from the AI recommendation. Change anything before you record it.
Outcome
Reason codes *
  • CO16 Claim lacks information needed for adjudication
273 characters
ExaminerR. Patel (Claims Examiner II)
Will apply: pend

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

PendedCO16scenario: Missing info

Development letter outstanding.