Claims workbench/CLM-2026-015450

Institutional claim · UB-04 · EDI 837I

CLM-2026-015450

Riverside Bone and Joint Center, Orthopedic Surgery. Service 2026-08-22 at outpatient hospital (POS 22). Received 2026-08-26.

DeniedOut of network

Billed

$8,605.00

2 lines

Allowed

$3,872.25

if approved

Plan pays

—

Denied

Member owes

—

copay / deductible / 30% coinsurance

Rules engine

Deny

CO204

Decided by

Claims rules engine

2026-10-22 12:44

Member

Resolved through the identity graph

Member: Olivia Gonzales
Member ID: UHC-00411-18
Date of birth: 1943-12-08
Identity: Verified6 records, confidence 0.96
Claim record: CLMCLM-421621
Relationship: Spouse, Seattle, WA

Coverage and accumulators

Found by member ID

Plan: SELECT-EPO EPO group GRP-4122
Coverage period: 2025-12-01 to present
Deductible: $753.30 of $1,500.0050%
Out-of-pocket maximum: $20.03 of $3,000.001%
Copays: office $20.00, specialist $40.00, emergency $350.00
Physical therapy visits: 4 of 20 used

Provider

Billing and rendering

Billing provider: Riverside Bone and Joint Center
Orthopedic Surgery · taxonomy 207X00000X
NPI: 3024134405
Network: Out of network
Rendering NPI: 3980971956
Location: Scottsdale, AZ · TIN 60-0197648
Authorisation / referral: PA2026852828 / none

Service lines

UB-04: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	73721 rev 0610	MRI lower extremity joint without contrast	—	1	1	$1,519.00	$683.55	—	—	DeniedCO204
2	29881 rev 0360	Knee arthroscopy with meniscectomy	—	1	1,2	$7,086.00	$3,188.70	—	—	DeniedCO204
Totals						$8,605.00	$3,872.25	—	—

Diagnoses (ICD-10-CM)

1. M54.50 Low back pain, unspecifiedprincipal
2. M25.561 Pain in right knee
3. M17.12 Unilateral primary osteoarthritis, left knee

Claim header

Patient account: PA-838520
Frequency code: 1 (original)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-22 12:44

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

Check	Result	Code	Detail
Member identity	Pass		Attached to MBR-002960 (verified, link confidence 0.96).
Eligibility	Pass		Active on 2026-08-22: SELECT-EPO (EPO), effective 2025-12-01.
Timely filing	Pass		Received 4 days after service (limit 90).
Duplicate check	Pass		No matching prior claim in the duplicate window.
Prior authorisation	Pass		Authorisation PA2026852828 on file for 73721, 29881.
Provider network	Fail	CO204	Billing provider 3024134405 is out of network and the EPO plan has no out-of-network benefit. Service not covered under the member's plan
Medical necessity	Pass		Diagnosis supports the procedures billed.
Bundling (NCCI)	Pass		No bundling conflicts.
Benefit limits	Pass		No limited benefit on this claim.
Completeness	Pass		Required documentation present.
High-dollar review	Pass		Within the auto-adjudication ceiling.

Evaluated 2026-10-22 12:44 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Riverside Bone and Joint Center2026-08-22 13:48
Follow-up for low back pain, unspecified. Plan discussed, medications reconciled.
SystemSystem: Claims system2026-08-26 02:40
Billing provider is out of network and the member's plan has no out-of-network benefit outside of emergencies.
AdministrativeExaminer: M. Alvarez (Claims Examiner I)2026-08-26 13:08
Called the provider office; awaiting documentation.

Attachments

Documents received with the claim

Prior auth letterPA2026852828_approval.pdf2 pages
Utilisation management approval letter for 73721 (MRI lower extremity joint without contrast), valid 2026-08-22 to 2026-11-20.
Itemized billitemized_PA-838520.pdf6 pages
Itemised statement totalling $8605.00 across 2 lines.

Claim history

Every event on this claim, sealed in the audit chain

Rules engineDenied2026-10-22 12:44
Provider network: Billing provider 3024134405 is out of network and the EPO plan has no out-of-network benefit.

Other claims for this member

Same resolved identity

Claim	Service	Provider	Billed	Status
CLM-2026-013133	2026-08-27	Valley Medical Group	$63.00	Approved
CLM-2026-018125	2026-08-07	Canyon Diagnostic Imaging	$3,997.00	Approved
CLM-2026-022299	2026-06-30	Sunrise Dermatology Clinic	$217.00	Needs review
CLM-2026-024851	2026-03-15	Mesa Physical Therapy	$248.00	Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO204scenario: Oon hmo

No out-of-network benefit on this plan.

Review queue Member identity