Claims workbench/CLM-2026-015838
Institutional claim · UB-04 · Provider portal

CLM-2026-015838

Heritage GI Associates, Gastroenterology. Service 2026-03-26 at outpatient hospital (POS 22). Received 2026-04-11.

Denied
Billed
$3,868.00
3 lines
Allowed
$2,127.40
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 20% coinsurance
Rules engine
Deny
CO197
Decided by
Claims rules engine
2026-10-21 13:43

Member

Resolved through the identity graph

Member ID
UHC-39091-36
Date of birth
1975-01-26
Identity
Verified3 records, confidence 0.97
Claim record
CLMCLM-421309
Relationship
Self, Tampa, FL

Coverage and accumulators

Found by member ID

Plan
SELECT-EPO EPO group GRP-0939
Coverage period
2023-03-01 to present
Deductible
$951.92 of $2,500.0038%
Out-of-pocket maximum
$483.68 of $7,500.006%
Copays
office $25.00, specialist $40.00, emergency $350.00
Physical therapy visits
19 of 20 used

Provider

Billing and rendering

Billing provider
Heritage GI Associates
Gastroenterology · taxonomy 207RG0100X
NPI
1403256369
Network
In network
Rendering NPI
8044152782
Location
Phoenix, AZ · TIN 80-4628895
Authorisation / referral
none / none

Service lines

UB-04: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
188305
rev 0310
Surgical pathology, level IV—11$359.00$197.45——DeniedCO197
243239
rev 0750
Upper GI endoscopy with biopsy—11,2$1,747.00$960.85——DeniedCO197
345378
rev 0750
Colonoscopy, diagnostic—12$1,762.00$969.10——DeniedCO197
Totals$3,868.00$2,127.40——
Diagnoses (ICD-10-CM)
  • 1. K21.9 Gastro-esophageal reflux disease without esophagitisprincipal
  • 2. K58.0 Irritable bowel syndrome with diarrhea
Claim header
Patient account
PA-951274
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-025164 (verified, link confidence 0.97).
EligibilityPassActive on 2026-03-26: SELECT-EPO (EPO), effective 2023-03-01.
Timely filingPassReceived 16 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationFailCO19743239, 45378 require precertification; no authorisation number on the claim.
Precertification or authorization absent
Provider networkPassIn-network provider Heritage GI Associates (1403256369).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassNo limited benefit on this claim.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Heritage GI Associates2026-03-26 14:55

    Established patient presents with gastro-esophageal reflux disease without esophagitis; symptoms reviewed and vitals within expected range.

  • SystemSystem: Claims system2026-04-11 04:33

    Procedure requires precertification; no authorisation number on the claim and none found in the UM system.

Attachments

Documents received with the claim

  • Itemized billitemized_PA-951274.pdf6 pages

    Itemised statement totalling $3868.00 across 3 lines.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-21 13:43
    Prior authorisation: 43239, 45378 require precertification; no authorisation number on the claim.

Other claims for this member

Same resolved identity

No other claims.

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO197scenario: No auth

Precertification required and absent.