Claims workbench/CLM-2026-016227
Institutional claim · UB-04 · EDI 837I

CLM-2026-016227

Desert Regional Medical Center, Emergency Medicine. Service 2025-11-22 at emergency room (POS 23). Received 2026-01-04.

Needs review
Billed
$213.00
1 line
Allowed
$117.15
if approved
Plan pays
—
Needs review
Member owes
—
copay / deductible / 10% coinsurance
Rules engine
Review
CO16
Decided by
Nobody yet
open

Member

Resolved through the identity graph

Member ID
UHC-84890-95
Date of birth
1983-04-03
Identity
Verified6 records, confidence 0.99
Claim record
CLMCLM-403823
Relationship
Self, Denver, CO

Coverage and accumulators

Found by member ID

Plan
CORE-HMO HMO group GRP-1300
Coverage period
2024-04-01 to present
Deductible
$751.26 of $1,500.0050%
Out-of-pocket maximum
$824.21 of $3,000.0027%
Copays
office $30.00, specialist $40.00, emergency $150.00
Physical therapy visits
14 of 20 used

Provider

Billing and rendering

Billing provider
Desert Regional Medical Center
Emergency Medicine · taxonomy 207P00000X
NPI
8317237419
Network
In network
Rendering NPI
8317237419
Location
Austin, TX · TIN 55-6992539
Authorisation / referral
none / REF663779

Service lines

UB-04: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
196374
rev 0260
IV push, single drug—11$213.00$117.15——Review
Totals$213.00$117.15——
Diagnoses (ICD-10-CM)
  • 1. R55 Syncope and collapseprincipal
  • 2. R10.9 Unspecified abdominal pain
Claim header
Patient account
PA-837772
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-001149 (verified, link confidence 0.99).
EligibilityPassActive on 2025-11-22: CORE-HMO (HMO), effective 2024-04-01.
Timely filingPassReceived 43 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Desert Regional Medical Center (8317237419).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassNo limited benefit on this claim.
CompletenessReviewCO16Documentation incomplete: “Established patient presents with syncope and collapse; symptoms reviewed and vitals withi”.
Claim lacks information needed for adjudication
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Left for review: soft signals only, no hard rule fired.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Desert Regional Medical Center2025-11-22 16:22

    Established patient presents with syncope and collapse; symptoms reviewed and vitals within expected range. Note dictated; signature pending.

  • SystemSystem: Claims system2026-01-04 03:09

    Rendering provider signature missing on the attached note. Development letter sent to provider.

  • AdministrativeExaminer: L. Brooks (Nurse Reviewer, RN)2026-01-04 14:30

    Member services inquiry logged on this claim; member asked about the status of payment.

Attachments

Documents received with the claim

  • Itemized billitemized_PA-837772.pdf9 pages

    Itemised statement totalling $213.00 across 1 line.

  • Er reported_report_PA-837772.pdf3 pages

    Emergency department record: triage acuity 2, chief complaint syncope and collapse.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineReview2026-10-21 13:43
    Completeness: Documentation incomplete: “Established patient presents with syncope and collapse; symptoms reviewed and vitals withi”.
  2. AI recommendationPended2026-10-21 14:05
    The claim is pended due to incomplete documentation. The clinical note is missing a signature, and a development letter has been sent to the provider [N1, N2]. The rules engine flagged the claim for incomplete documentation [R-completeness].
  3. AI recommendation recordedR. Patel (Claims Examiner II)2026-10-21 14:05 · e8484ba4

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0333432026-07-03Unity Digestive Health Center$2,479.00Approved
CLM-2026-0297182026-04-27Summit Counseling Center$557.00Approved
CLM-2026-0242262025-12-08Cornerstone Reference Lab$195.00Denied

AI recommendation

apac.amazon.nova-pro-v1:0 · prompt adjudicate-v1 · policy v1 · assist mode

Pendedconfidence 0.95 Validated
  • CO16 Claim lacks information needed for adjudication

The claim is pended due to incomplete documentation. The clinical note is missing a signature, and a development letter has been sent to the provider [N1, N2]. The rules engine flagged the claim for incomplete documentation [R-completeness].

Evidence cited: [N1][N2][R-completeness]
Latency
1,244 ms
Tokens
1,321 in / 114 out
Cost
$0.0014
Input hash 1bc9bb4eef4ca06a… · identifiers withheld from the model: name, dob, member_id

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Pre-filled from the AI recommendation. Change anything before you record it.
Outcome
Reason codes *
  • CO16 Claim lacks information needed for adjudication
289 characters
ExaminerR. Patel (Claims Examiner II)
Will apply: pend

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

PendedCO16scenario: Missing info

Development letter outstanding.