Claims workbench/CLM-2026-017095
Professional claim · CMS-1500 · EDI 837P

CLM-2026-017095

Lakeside Physical Therapy, Physical Therapy. Service 2026-09-02 at office (POS 11). Received 2026-10-05.

Pended
Billed
$613.00
3 lines
Allowed
$380.06
if approved
Plan pays
—
Pended
Member owes
—
copay / deductible / 30% coinsurance
Rules engine
Pend
CO16
Decided by
Claims rules engine
2026-10-21 13:43

Member

Resolved through the identity graph

The claim record could not be attached to a resolved identity. Resolve it in the steward queue first.

Coverage and accumulators

Found by member ID

Plan
CHOICE-PLUS-PPO PPO group GRP-0152
Coverage period
2024-07-01 to present
Deductible
$249.14 of $1,500.0017%
Out-of-pocket maximum
$983.59 of $3,000.0033%
Copays
office $30.00, specialist $60.00, emergency $250.00
Physical therapy visits
4 of 20 used

Provider

Billing and rendering

Billing provider
Lakeside Physical Therapy
Physical Therapy · taxonomy 225100000X
NPI
4129074496
Network
In network
Rendering NPI
4248857755
Location
Mesa, AZ · TIN 85-1332515
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
197110Therapeutic exercise, 15 minutes—41$344.00$213.28——PendedCO16
297161PT evaluation, low complexity2511$232.00$143.84——PendedCO16
397014Electrical stimulation, unattended—11$37.00$22.94——PendedCO16
Totals$613.00$380.06——
Diagnoses (ICD-10-CM)
  • 1. Z47.1 Aftercare following joint replacement surgeryprincipal
  • 2. M25.561 Pain in right knee
Claim header
Patient account
PA-365237
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 2 needing attention

CheckResultCodeDetail
Member identityFailCO16Claim record is not attached to a resolved identity.
Claim lacks information needed for adjudication
EligibilityPassActive on 2026-09-02: CHOICE-PLUS-PPO (PPO), effective 2024-07-01.
Timely filingPassReceived 33 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Lakeside Physical Therapy (4129074496).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassPhysical therapy visits used 4 of 20.
CompletenessReviewCO16Documentation incomplete: “Patient seen for aftercare following joint replacement surgery. Note dictated; signature p”.
Claim lacks information needed for adjudication
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Pended.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Lakeside Physical Therapy2026-09-02 17:24

    Patient seen for aftercare following joint replacement surgery. Note dictated; signature pending.

  • SystemSystem: Claims system2026-10-05 03:55

    Rendering provider signature missing on the attached note. Development letter sent to provider.

  • AdministrativeExaminer: R. Patel (Claims Examiner II)2026-10-05 15:23

    Member services inquiry logged on this claim; member asked about the status of payment.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules enginePended2026-10-21 13:43
    Member identity: Claim record is not attached to a resolved identity. Completeness: Documentation incomplete: “Patient seen for aftercare following joint replacement surgery. Note dictated; signature p”.

Other claims for this member

Same resolved identity

No other claims.

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

PendedCO16scenario: Missing info

Development letter outstanding.