Claims workbench/CLM-2026-017412

Professional claim · CMS-1500 · EDI 837P

CLM-2026-017412

Lakeside Behavioral Health, Behavioral Health. Service 2026-02-01 at telehealth (POS 02). Received 2026-03-12.

Needs reviewOut of network

Billed

$205.00

1 line

Allowed

$92.25

if approved

Plan pays

—

Needs review

Member owes

—

copay / deductible / 30% coinsurance

Rules engine

Review

CO16

Decided by

Nobody yet

open

Member

Resolved through the identity graph

Member: Arthur Robertson
Member ID: UHC-01568-37
Date of birth: 1989-05-18
Identity: Verified5 records, confidence 0.96
Claim record: CLMCLM-430577
Relationship: Self, Glendale, AZ

Coverage and accumulators

Found by member ID

Plan: CHOICE-PLUS-PPO PPO group GRP-2008
Coverage period: 2021-03-01 to present
Deductible: $2,066.13 of $3,500.0059%
Out-of-pocket maximum: $3,761.17 of $10,500.0036%
Copays: office $30.00, specialist $75.00, emergency $150.00
Physical therapy visits: 22 of 20 used

Provider

Billing and rendering

Billing provider: Lakeside Behavioral Health
Behavioral Health · taxonomy 103T00000X
NPI: 2763853613
Network: Out of network
Rendering NPI: 4042067866
Location: Austin, TX · TIN 90-0644488
Authorisation / referral: none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	99214	Office visit, established patient, moderate complexity	—	1	1	$205.00	$92.25	—	—	Review
Totals						$205.00	$92.25	—	—

Diagnoses (ICD-10-CM)

1. F90.2 ADHD, combined typeprincipal

Claim header

Patient account: PA-775388
Frequency code: 1 (original)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 2 needing attention

Check	Result	Code	Detail
Member identity	Pass		Attached to MBR-005446 (verified, link confidence 0.96).
Eligibility	Pass		Active on 2026-02-01: N/A (PPO), effective 2021-03-01.
Timely filing	Pass		Received 39 days after service (limit 90).
Duplicate check	Pass		No matching prior claim in the duplicate window.
Prior authorisation	Pass		No line requires precertification.
Provider network	Note		Out-of-network provider; priced at the out-of-network allowance, balance billing may apply.
Medical necessity	Pass		Diagnosis supports the procedures billed.
Bundling (NCCI)	Pass		No bundling conflicts.
Benefit limits	Pass		No limited benefit on this claim.
Completeness	Review	CO16	Documentation incomplete: “Follow-up for adhd, combined type. Plan discussed, medications reconciled. Note dictated; ”. Claim lacks information needed for adjudication
High-dollar review	Pass		Within the auto-adjudication ceiling.

Evaluated 2026-10-21 13:43 under policy version 1. Left for review: soft signals only, no hard rule fired.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Lakeside Behavioral Health2026-02-01 15:10
Follow-up for adhd, combined type. Plan discussed, medications reconciled. Note dictated; signature pending.
SystemSystem: Claims system2026-03-12 01:28
Rendering provider signature missing on the attached note. Development letter sent to provider.
AdministrativeExaminer: M. Alvarez (Claims Examiner I)2026-03-12 09:35
Reviewed with the member's history on file. Holding for the items listed above.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

Rules engineReview2026-10-21 13:43
Provider network: Out-of-network provider; priced at the out-of-network allowance, balance billing may apply. Completeness: Documentation incomplete: “Follow-up for adhd, combined type. Plan discussed, medications reconciled. Note dictated; ”.

Other claims for this member

Same resolved identity

Claim	Service	Provider	Billed	Status
CLM-2026-010223	2026-07-18	Summit Regional Medical Center	$1,220.00	Approved
CLM-2026-017647	2026-02-02	Sunrise Diagnostic Imaging	$1,861.00	Needs review
CLM-2026-015345	2026-01-16	Sunrise Clinical Laboratories	$67.00	Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

The rules engine left this claim for review. The AI adjudicator can read the evidence pack (lines, notes, attachments, coverage, history) and recommend an outcome with citations.

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

PendedCO16scenario: Missing info

Development letter outstanding.

Review queue Member identity