Claims workbench/CLM-2026-017964
Professional claim · CMS-1500 · EDI 837P

CLM-2026-017964

Evergreen Counseling Center, Behavioral Health. Service 2026-08-21 at telehealth (POS 02). Received 2026-10-03.

Denied
Billed
$258.00
1 line
Allowed
$159.96
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 30% coinsurance
Rules engine
Deny
CO27
Decided by
Claims rules engine
2026-10-21 13:43

Member

Resolved through the identity graph

Member ID
UHC-38217-24
Date of birth
1968-11-24
Identity
Verified6 records, confidence 0.99
Claim record
CLMCLM-404760
Relationship
Self, Jacksonville, FL

Coverage and accumulators

Found by member ID

Plan
SELECT-EPO EPO group GRP-3467
Coverage period
2022-07-01 to 2026-05-11
Deductible
$1,272.29 of $2,500.0051%
Out-of-pocket maximum
$3,619.38 of $10,000.0036%
Copays
office $25.00, specialist $75.00, emergency $150.00
Physical therapy visits
18 of 20 used

Provider

Billing and rendering

Billing provider
Evergreen Counseling Center
Behavioral Health · taxonomy 103T00000X
NPI
9886050688
Network
In network
Rendering NPI
7159286989
Location
Los Angeles, CA · TIN 43-3815206
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
199214Office visit, established patient, moderate complexity—11$258.00$159.96——DeniedCO27
Totals$258.00$159.96——
Diagnoses (ICD-10-CM)
  • 1. F43.10 Post-traumatic stress disorder, unspecifiedprincipal
  • 2. F90.2 ADHD, combined type
Claim header
Patient account
PA-533371
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-033903 (verified, link confidence 0.99).
EligibilityFailCO27Date of service 2026-08-21 is after coverage terminated on 2026-05-11.
Expenses incurred after coverage terminated
Timely filingPassReceived 43 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Evergreen Counseling Center (9886050688).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassNo limited benefit on this claim.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Evergreen Counseling Center2026-08-21 15:57

    Established patient presents with post-traumatic stress disorder, unspecified; symptoms reviewed and vitals within expected range.

  • SystemSystem: Claims system2026-10-03 00:58

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-21 13:43
    Eligibility: Date of service 2026-08-21 is after coverage terminated on 2026-05-11.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0064252026-09-23Cornerstone Regional Medical Center$365.00Denied
CLM-2026-0051992026-06-07Mesa GI Associates$298.00Denied
CLM-2026-0035412026-05-17Meadow Clinical Laboratories$37.00Denied

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO27scenario: Coverage terminated

Service after coverage termination.