Claims workbench/CLM-2026-018581

Professional claim · CMS-1500 · EDI 837P

CLM-2026-018581

Meadow Physical Therapy, Physical Therapy. Service 2026-05-03 at office (POS 11). Received 2026-06-06.

DeniedOut of network

Billed

$326.00

2 lines

Allowed

$146.70

if approved

Plan pays

—

Denied

Member owes

—

copay / deductible / 30% coinsurance

Rules engine

Deny

CO18

Decided by

Claims rules engine

2026-10-21 13:43

Member

Resolved through the identity graph

Member: Brenda Carpenter
Member ID: UHC-50968-55
Date of birth: 1953-05-23
Identity: Verified4 records, confidence 0.99
Claim record: CLMCLM-424298
Relationship: Spouse, Minneapolis, MN

Coverage and accumulators

Found by member ID

Plan: CHOICE-PLUS-PPO PPO group GRP-4824
Coverage period: 2025-02-01 to present
Deductible: $1,517.19 of $2,500.0061%
Out-of-pocket maximum: $1,791.15 of $10,000.0018%
Copays: office $30.00, specialist $40.00, emergency $250.00
Physical therapy visits: 12 of 20 used

Provider

Billing and rendering

Billing provider: Meadow Physical Therapy
Physical Therapy · taxonomy 225100000X
NPI: 9574290588
Network: Out of network
Rendering NPI: 4488483320
Location: Denver, CO · TIN 57-2119772
Authorisation / referral: none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	97110	Therapeutic exercise, 15 minutes	—	4	1	$296.00	$133.20	—	—	DeniedCO18
2	97014	Electrical stimulation, unattended	—	1	2	$30.00	$13.50	—	—	DeniedCO18
Totals						$326.00	$146.70	—	—

Diagnoses (ICD-10-CM)

1. M54.50 Low back pain, unspecifiedprincipal
2. M75.100 Unspecified rotator cuff tear, unspecified shoulder

Claim header

Patient account: PA-529072
Frequency code: 1 (original)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 2 needing attention

Check	Result	Code	Detail
Member identity	Pass		Attached to MBR-004055 (verified, link confidence 0.99).
Eligibility	Pass		Active on 2026-05-03: NULL (PPO), effective 2025-02-01.
Timely filing	Pass		Received 34 days after service (limit 90).
Duplicate check	Fail	CO18	Exact duplicate of CLM-2026-018580: same member, date of service, procedures and billing provider. Exact duplicate claim or service
Prior authorisation	Pass		No line requires precertification.
Provider network	Note		Out-of-network provider; priced at the out-of-network allowance, balance billing may apply.
Medical necessity	Pass		Diagnosis supports the procedures billed.
Bundling (NCCI)	Pass		No bundling conflicts.
Benefit limits	Pass		Physical therapy visits used 12 of 20.
Completeness	Pass		Required documentation present.
High-dollar review	Pass		Within the auto-adjudication ceiling.

Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Meadow Physical Therapy2026-05-03 09:51
Established patient presents with low back pain, unspecified; symptoms reviewed and vitals within expected range. Patient was seen earlier the same day by another provider for an unrelated complaint.
SystemSystem: Claims system2026-06-06 04:02
Edit 018 fired on a different billing provider for the same date of service. Needs review before release.
AdministrativeExaminer: M. Alvarez (Claims Examiner I)2026-06-06 17:06
Called the provider office; awaiting documentation.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

Rules engineDenied2026-10-21 13:43
Duplicate check: Exact duplicate of CLM-2026-018580: same member, date of service, procedures and billing provider. Provider network: Out-of-network provider; priced at the out-of-network allowance, balance billing may apply.

Other claims for this member

Same resolved identity

Claim	Service	Provider	Billed	Status
CLM-2026-018580	2026-05-03	Meadow Physical Therapy	$326.00	Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

Approvedscenario: Possible duplicate

Different billing provider; separately payable.

Review queue Member identity