Claims workbench/CLM-2026-020177

Institutional claim · UB-04 · Provider portal

CLM-2026-020177

Evergreen Family Practice, Family Medicine. Service 2026-03-20 at outpatient hospital (POS 22). Received 2026-04-03.

Needs review

Billed

$3,599.00

1 line

Allowed

$1,979.45

if approved

Plan pays

—

Needs review

Member owes

—

copay / deductible / 20% coinsurance

Rules engine

Review

CO50

Decided by

Nobody yet

open

Member

Resolved through the identity graph

Member: Andrea Ortiz
Member ID: UHC-56559-86
Date of birth: 1980-09-18
Identity: Verified5 records, confidence 0.99
Claim record: CLMCLM-430364
Relationship: Self, Tucson, AZ

Coverage and accumulators

Found by member ID

Plan: CORE-HMO HMO group GRP-9784
Coverage period: 2021-07-01 to present
Deductible: $1,075.60 of $3,500.0031%
Out-of-pocket maximum: $2,648.86 of $10,500.0025%
Copays: office $40.00, specialist $75.00, emergency $350.00
Physical therapy visits: 12 of 20 used

Provider

Billing and rendering

Billing provider: Evergreen Family Practice
Family Medicine · taxonomy 207Q00000X
NPI: 1600303576
Network: In network
Rendering NPI: 6073631858
Location: Los Angeles, CA · TIN 10-4370039
Authorisation / referral: PA2026642577 / none

Service lines

UB-04: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	70553 rev 0610	MRI brain with and without contrast	—	1	1	$3,599.00	$1,979.45	—	—	Review
Totals						$3,599.00	$1,979.45	—	—

Diagnoses (ICD-10-CM)

1. Z00.00 Encounter for general adult medical examination without abnormal findingsprincipal
2. Z00.00 Encounter for general adult medical examination without abnormal findings
3. I10 Essential (primary) hypertension

Claim header

Patient account: PA-530403
Frequency code: 1 (original)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

Check	Result	Code	Detail
Member identity	Pass		Attached to MBR-023759 (verified, link confidence 0.99).
Eligibility	Pass		Active on 2026-03-20: CORE-HMO (HMO), effective 2021-07-01.
Timely filing	Pass		Received 14 days after service (limit 90).
Duplicate check	Pass		No matching prior claim in the duplicate window.
Prior authorisation	Pass		Authorisation PA2026642577 on file for 70553.
Provider network	Pass		In-network provider Evergreen Family Practice (1600303576).
Medical necessity	Review	CO50	70553 billed with routine diagnosis Z00.00; clinical notes must support necessity. Not medically necessary per payer policy
Bundling (NCCI)	Pass		No bundling conflicts.
Benefit limits	Pass		No limited benefit on this claim.
Completeness	Pass		Required documentation present.
High-dollar review	Pass		Within the auto-adjudication ceiling.

Evaluated 2026-10-21 13:43 under policy version 1. Left for review: soft signals only, no hard rule fired.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Evergreen Family Practice2026-03-20 12:52
Established patient presents with encounter for general adult medical examination without abnormal findings; symptoms reviewed and vitals within expected range. Imaging was ordered because of progressive neurological symptoms and failed conservative therapy over 8 weeks; study is medically necessary to rule out structural cause.
SystemSystem: Claims system2026-04-03 04:00
Clinical edit: advanced imaging billed with a routine examination diagnosis. Sent to nurse review for medical necessity.

Attachments

Documents received with the claim

Prior auth letterPA2026642577_approval.pdf2 pages
Utilisation management approval letter for 70553 (MRI brain with and without contrast), valid 2026-03-20 to 2026-06-18.
Itemized billitemized_PA-530403.pdf2 pages
Itemised statement totalling $3599.00 across 1 line.
Medical recordrecords_PA-530403.pdf17 pages
Clinic notes documenting 8 weeks of failed conservative therapy and progressive symptoms.

Claim history

Every event on this claim, sealed in the audit chain

Rules engineReview2026-10-21 13:43
Medical necessity: 70553 billed with routine diagnosis Z00.00; clinical notes must support necessity.

Other claims for this member

Same resolved identity

Claim	Service	Provider	Billed	Status
CLM-2026-018187	2026-08-21	Northgate Internal Medicine Associates	$3,376.00	Needs review
CLM-2026-001699	2026-06-04	Evergreen Internal Medicine Associates	$67.00	Approved
CLM-2026-028632	2026-04-07	Sunrise Cardiovascular Associates	$563.00	Denied

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

The rules engine left this claim for review. The AI adjudicator can read the evidence pack (lines, notes, attachments, coverage, history) and recommend an outcome with citations.

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

Approvedscenario: Dx mismatch

Notes document medical necessity.

Review queue Member identity