Claims workbench/CLM-2026-020373
Institutional claim · UB-04 · Provider portal

CLM-2026-020373

Unity Primary Care Associates, Family Medicine. Service 2026-07-12 at outpatient hospital (POS 22). Received 2026-07-14.

DeniedOut of network
Billed
$2,840.00
1 line
Allowed
$1,278.00
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 30% coinsurance
Rules engine
Deny
CO27, CO204
Decided by
Claims rules engine
2026-10-21 13:43

Member

Resolved through the identity graph

Member ID
UHC-27825-83
Date of birth
1985-08-03
Identity
Verified6 records, confidence 0.99
Claim record
CLMCLM-415986
Relationship
Spouse, Plano, TX

Coverage and accumulators

Found by member ID

Plan
NAVIGATE-HMO HMO group GRP-7287
Coverage period
2021-10-01 to 2026-04-23
Deductible
$683.28 of $3,500.0020%
Out-of-pocket maximum
$4,235.75 of $14,000.0030%
Copays
office $20.00, specialist $75.00, emergency $350.00
Physical therapy visits
2 of 20 used

Provider

Billing and rendering

Billing provider
Unity Primary Care Associates
Family Medicine · taxonomy 207Q00000X
NPI
3636526220
Network
Out of network
Rendering NPI
6975510820
Location
Charlotte, NC · TIN 92-2641302
Authorisation / referral
PA2025302487 / none

Service lines

UB-04: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
170553
rev 0610
MRI brain with and without contrast—11$2,840.00$1,278.00——DeniedCO27
Totals$2,840.00$1,278.00——
Diagnoses (ICD-10-CM)
  • 1. Z00.00 Encounter for general adult medical examination without abnormal findingsprincipal
  • 2. J06.9 Acute upper respiratory infection, unspecified
  • 3. E78.5 Hyperlipidemia, unspecified
Claim header
Patient account
PA-349452
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 3 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-008563 (verified, link confidence 0.99).
EligibilityFailCO27Date of service 2026-07-12 is after coverage terminated on 2026-04-23.
Expenses incurred after coverage terminated
Timely filingPassReceived 2 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassAuthorisation PA2025302487 on file for 70553.
Provider networkFailCO204Billing provider 3636526220 is out of network and the HMO plan has no out-of-network benefit.
Service not covered under the member's plan
Medical necessityReviewCO5070553 billed with routine diagnosis Z00.00; clinical notes must support necessity.
Not medically necessary per payer policy
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassNo limited benefit on this claim.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Unity Primary Care Associates2026-07-12 18:38

    Established patient presents with encounter for general adult medical examination without abnormal findings; symptoms reviewed and vitals within expected range.

  • SystemSystem: Claims system2026-07-14 06:03

  • AdministrativeExaminer: D. Okafor (Medical Director, MD)2026-07-14 08:30

    Escalated to nurse reviewer for clinical opinion.

Attachments

Documents received with the claim

  • Prior auth letterPA2025302487_approval.pdf2 pages

    Utilisation management approval letter for 70553 (MRI brain with and without contrast), valid 2026-07-12 to 2026-10-10.

  • Itemized billitemized_PA-349452.pdf3 pages

    Itemised statement totalling $2840.00 across 1 line.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-21 13:43
    Eligibility: Date of service 2026-07-12 is after coverage terminated on 2026-04-23. Provider network: Billing provider 3636526220 is out of network and the HMO plan has no out-of-network benefit. Medical necessity: 70553 billed with routine diagnosis Z00.00; clinical notes must support necessity.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0200142026-08-11Harbor Family Practice$29.00Denied

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO27scenario: Coverage terminated

Service after coverage termination.