Claims workbench/CLM-2026-020392

Institutional claim · UB-04 · Provider portal

CLM-2026-020392

Northgate Orthopedic Specialists, Orthopedic Surgery. Service 2026-04-14 at outpatient hospital (POS 22). Received 2026-05-25.

Needs review

Billed

$9,949.00

3 lines

Allowed

$5,471.95

if approved

Plan pays

—

Needs review

Member owes

—

copay / deductible / 20% coinsurance

Rules engine

Review

CO50

Decided by

Nobody yet

open

Member

Resolved through the identity graph

Member: Virginia Cunningham
Member ID: UHC-75540-38
Date of birth: 1956-10-16
Identity: Verified4 records, confidence 0.96
Claim record: CLMCLM-422705
Relationship: Self, Charlotte, NC

Coverage and accumulators

Found by member ID

Plan: SELECT-EPO EPO group GRP-1189
Coverage period: 2023-07-01 to present
Deductible: $785.76 of $1,500.0052%
Out-of-pocket maximum: $2,319.02 of $6,000.0039%
Copays: office $30.00, specialist $50.00, emergency $150.00
Physical therapy visits: 5 of 20 used

Provider

Billing and rendering

Billing provider: Northgate Orthopedic Specialists
Orthopedic Surgery · taxonomy 207X00000X
NPI: 7225530493
Network: In network
Rendering NPI: 7620819301
Location: Charlotte, NC · TIN 40-3118368
Authorisation / referral: PA2025321728 / none

Service lines

UB-04: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	70553 rev 0610	MRI brain with and without contrast	—	1	1	$2,099.00	$1,154.45	—	—	Review
2	29881 rev 0360	Knee arthroscopy with meniscectomy	—	1	1,2	$6,305.00	$3,467.75	—	—	Review
3	73721 rev 0610	MRI lower extremity joint without contrast	—	1	1,2	$1,545.00	$849.75	—	—	Review
Totals						$9,949.00	$5,471.95	—	—

Diagnoses (ICD-10-CM)

1. Z00.00 Encounter for general adult medical examination without abnormal findingsprincipal
2. S83.241A Other tear of medial meniscus, right knee, initial encounter
3. M54.50 Low back pain, unspecified

Claim header

Patient account: PA-585812
Frequency code: 1 (original)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

Check	Result	Code	Detail
Member identity	Pass		Attached to MBR-005449 (verified, link confidence 0.96).
Eligibility	Pass		Active on 2026-04-14: SELECT-EPO (EPO), effective 2023-07-01.
Timely filing	Pass		Received 41 days after service (limit 90).
Duplicate check	Pass		No matching prior claim in the duplicate window.
Prior authorisation	Pass		Authorisation PA2025321728 on file for 70553, 29881, 73721.
Provider network	Pass		In-network provider Northgate Orthopedic Specialists (7225530493).
Medical necessity	Review	CO50	70553, 73721 billed with routine diagnosis Z00.00; clinical notes must support necessity. Not medically necessary per payer policy
Bundling (NCCI)	Pass		No bundling conflicts.
Benefit limits	Pass		No limited benefit on this claim.
Completeness	Pass		Required documentation present.
High-dollar review	Pass		Within the auto-adjudication ceiling.

Evaluated 2026-10-21 13:43 under policy version 1. Left for review: soft signals only, no hard rule fired.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Northgate Orthopedic Specialists2026-04-14 14:07
Established patient presents with encounter for general adult medical examination without abnormal findings; symptoms reviewed and vitals within expected range. Routine screening visit; no acute findings, no red-flag symptoms documented.
SystemSystem: Claims system2026-05-25 06:03
Clinical edit: advanced imaging billed with a routine examination diagnosis. Sent to nurse review for medical necessity.

Attachments

Documents received with the claim

Prior auth letterPA2025321728_approval.pdf2 pages
Utilisation management approval letter for 70553 (MRI brain with and without contrast), valid 2026-04-14 to 2026-07-13.
Itemized billitemized_PA-585812.pdf5 pages
Itemised statement totalling $9949.00 across 3 lines.
Medical recordrecords_PA-585812.pdf13 pages
Clinic notes for a routine annual visit; no symptoms documented.

Claim history

Every event on this claim, sealed in the audit chain

Rules engineReview2026-10-21 13:43
Medical necessity: 70553, 73721 billed with routine diagnosis Z00.00; clinical notes must support necessity.

Other claims for this member

Same resolved identity

Claim	Service	Provider	Billed	Status
CLM-2026-002987	2026-01-27	Mesa Diabetes Center	$188.00	Approved
CLM-2026-027052	2025-07-28	Riverside Community Hospital	$1,319.00	Denied

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

The rules engine left this claim for review. The AI adjudicator can read the evidence pack (lines, notes, attachments, coverage, history) and recommend an outcome with citations.

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO50scenario: Dx mismatch

Routine diagnosis does not support advanced imaging.

Review queue Member identity