Claims workbench/CLM-2026-020678

Institutional claim · UB-04 · Provider portal

CLM-2026-020678

Riverside Diagnostic Imaging, Radiology. Service 2026-09-19 at outpatient hospital (POS 22). Received 2026-10-06.

Denied

Billed

$2,398.00

2 lines

Allowed

$1,318.90

if approved

Plan pays

—

Denied

Member owes

—

copay / deductible / 20% coinsurance

Rules engine

Deny

CO27

Decided by

Claims rules engine

2026-10-21 13:43

Member

Resolved through the identity graph

Member: Grace Vazquez
Member ID: UHC-00903-59
Date of birth: 2000-05-14
Identity: Verified4 records, confidence 1.00
Claim record: CLMCLM-405829
Relationship: Self, Gilbert, AZ

Coverage and accumulators

Found by member ID

Plan: CHOICE-PLUS-PPO PPO group GRP-1725
Coverage period: 2025-06-01 to 2026-07-19
Deductible: $1,030.74 of $3,500.0029%
Out-of-pocket maximum: $318.28 of $14,000.002%
Copays: office $40.00, specialist $50.00, emergency $250.00
Physical therapy visits: 15 of 20 used

Provider

Billing and rendering

Billing provider: Riverside Diagnostic Imaging
Radiology · taxonomy 2085R0202X
NPI: 6802768252
Network: In network
Rendering NPI: 6802768252
Location: Scottsdale, AZ · TIN 85-0998777
Authorisation / referral: PA2026142024 / none

Service lines

UB-04: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	77067 rev 0403	Screening mammography, bilateral	—	1	1	$315.00	$173.25	—	—	DeniedCO27
2	70553 rev 0610	MRI brain with and without contrast	—	1	1,2	$2,083.00	$1,145.65	—	—	DeniedCO27
Totals						$2,398.00	$1,318.90	—	—

Diagnoses (ICD-10-CM)

1. Z12.31 Encounter for screening mammogram for malignant neoplasm of breastprincipal
2. R51.9 Headache, unspecified

Claim header

Patient account: PA-181229
Frequency code: 1 (original)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 2 needing attention

Check	Result	Code	Detail
Member identity	Pass		Attached to MBR-031604 (verified, link confidence 1.00).
Eligibility	Fail	CO27	Date of service 2026-09-19 is after coverage terminated on 2026-07-19. Expenses incurred after coverage terminated
Timely filing	Pass		Received 17 days after service (limit 90).
Duplicate check	Pass		No matching prior claim in the duplicate window.
Prior authorisation	Pass		Authorisation PA2026142024 on file for 70553.
Provider network	Pass		In-network provider Riverside Diagnostic Imaging (6802768252).
Medical necessity	Review	CO50	70553 billed with routine diagnosis Z12.31; clinical notes must support necessity. Not medically necessary per payer policy
Bundling (NCCI)	Pass		No bundling conflicts.
Benefit limits	Pass		No limited benefit on this claim.
Completeness	Pass		Required documentation present.
High-dollar review	Pass		Within the auto-adjudication ceiling.

Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Riverside Diagnostic Imaging2026-09-19 14:12
Follow-up for encounter for screening mammogram for malignant neoplasm of breast. Plan discussed, medications reconciled.
SystemSystem: Claims system2026-10-06 02:19
AdministrativeExaminer: M. Alvarez (Claims Examiner I)2026-10-06 13:18
Member services inquiry logged on this claim; member asked about the status of payment.

Attachments

Documents received with the claim

Prior auth letterPA2026142024_approval.pdf2 pages
Utilisation management approval letter for 77067 (Screening mammography, bilateral), valid 2026-09-19 to 2026-12-18.
Itemized billitemized_PA-181229.pdf6 pages
Itemised statement totalling $2398.00 across 2 lines.

Claim history

Every event on this claim, sealed in the audit chain

Rules engineDenied2026-10-21 13:43
Eligibility: Date of service 2026-09-19 is after coverage terminated on 2026-07-19. Medical necessity: 70553 billed with routine diagnosis Z12.31; clinical notes must support necessity.

Other claims for this member

Same resolved identity

Claim	Service	Provider	Billed	Status
CLM-2026-028452	2026-05-05	Cornerstone Diabetes Center	$856.00	Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO27scenario: Coverage terminated

Service after coverage termination.

Review queue Member identity