Claims workbench/CLM-2026-022157
Institutional claim · UB-04 · EDI 837I

CLM-2026-022157

Heritage Orthopedic Specialists, Orthopedic Surgery. Service 2026-09-05 at outpatient hospital (POS 22). Received 2026-10-03.

Denied
Billed
$10,210.00
1 line
Allowed
$5,615.50
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 10% coinsurance
Rules engine
Deny
CO18
Decided by
Claims rules engine
2026-10-21 13:43

Member

Resolved through the identity graph

Member ID
UHC-87904-93
Date of birth
1953-01-07
Identity
Verified2 records, confidence 0.99
Claim record
CLMCLM-417161
Relationship
Spouse, Mesa, AZ

Coverage and accumulators

Found by member ID

Plan
NAVIGATE-HMO HMO group GRP-4715
Coverage period
2023-10-01 to present
Deductible
$989.25 of $1,500.0066%
Out-of-pocket maximum
$799.63 of $3,000.0027%
Copays
office $25.00, specialist $50.00, emergency $350.00
Physical therapy visits
19 of 20 used

Provider

Billing and rendering

Billing provider
Heritage Orthopedic Specialists
Orthopedic Surgery · taxonomy 207X00000X
NPI
3819335712
Network
In network
Rendering NPI
1379004140
Location
Tampa, FL · TIN 32-1762387
Authorisation / referral
PA2025884838 / none

Service lines

UB-04: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
129881
rev 0360
Knee arthroscopy with meniscectomy—11$10,210.00$5,615.50——DeniedCO18
Totals$10,210.00$5,615.50——
Diagnoses (ICD-10-CM)
  • 1. M17.12 Unilateral primary osteoarthritis, left kneeprincipal
  • 2. M17.11 Unilateral primary osteoarthritis, right knee
Claim header
Patient account
PA-637157
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-029870 (verified, link confidence 0.99).
EligibilityPassActive on 2026-09-05: NAVIGATE-HMO (HMO), effective 2023-10-01.
Timely filingPassReceived 28 days after service (limit 90).
Duplicate checkFailCO18Exact duplicate of CLM-2026-022156: same member, date of service, procedures and billing provider.
Exact duplicate claim or service
Prior authorisationPassAuthorisation PA2025884838 on file for 29881.
Provider networkPassIn-network provider Heritage Orthopedic Specialists (3819335712).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassNo limited benefit on this claim.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Heritage Orthopedic Specialists2026-09-05 17:09

    Follow-up for unilateral primary osteoarthritis, left knee. Plan discussed, medications reconciled.

  • SystemSystem: Claims system2026-10-03 03:13

    System edit 018 fired: identical member, date of service, procedure and billing provider as a prior submission.

Attachments

Documents received with the claim

  • Prior auth letterPA2025884838_approval.pdf2 pages

    Utilisation management approval letter for 29881 (Knee arthroscopy with meniscectomy), valid 2026-09-05 to 2026-12-04.

  • Itemized billitemized_PA-637157.pdf5 pages

    Itemised statement totalling $10210.00 across 1 line.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-21 13:43
    Duplicate check: Exact duplicate of CLM-2026-022156: same member, date of service, procedures and billing provider.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0221562026-09-05Heritage Orthopedic Specialists$10,210.00Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO18scenario: Duplicate

Exact duplicate of an earlier submission.