Claims workbench/CLM-2026-023419
Professional claim · CMS-1500 · EDI 837P

CLM-2026-023419

Harbor Physical Therapy, Physical Therapy. Service 2026-09-03 at office (POS 11). Received 2026-09-05.

Approved
Billed
$247.00
2 lines
Allowed
$153.14
contract rate applied
Plan pays
$123.14
approved
Member owes
$30.00
copay / deductible / 10% coinsurance
Rules engine
Clean
no reason codes
Decided by
Claims rules engine
2026-10-21 13:43

Member

Resolved through the identity graph

Member ID
UHC-89799-58
Date of birth
1954-04-10
Identity
Verified3 records, confidence 0.99
Claim record
CLMCLM-409969
Relationship
Self, Tampa, FL

Coverage and accumulators

Found by member ID

Plan
SELECT-EPO EPO group GRP-7488
Coverage period
2022-08-01 to present
Deductible
$125.30 of $1,000.0013%
Out-of-pocket maximum
$1,419.64 of $4,000.0035%
Copays
office $30.00, specialist $75.00, emergency $350.00
Physical therapy visits
6 of 20 used

Provider

Billing and rendering

Billing provider
Harbor Physical Therapy
Physical Therapy · taxonomy 225100000X
NPI
9493518267
Network
In network
Rendering NPI
1536107372
Location
Miami, FL · TIN 59-6364489
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
197110Therapeutic exercise, 15 minutes—21$164.00$101.68$30.00$71.68Paid
297140Manual therapy, 15 minutes2511$83.00$51.46$0.00$51.46Paid
Totals$247.00$153.14$30.00$123.14
Diagnoses (ICD-10-CM)
  • 1. Z47.1 Aftercare following joint replacement surgeryprincipal
Claim header
Patient account
PA-578315
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 0 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-024964 (verified, link confidence 0.99).
EligibilityPassActive on 2026-09-03: SELECT-EPO (EPO), effective 2022-08-01.
Timely filingPassReceived 2 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Harbor Physical Therapy (9493518267).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassPhysical therapy visits used 6 of 20.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Clean claim: approved and priced automatically.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Harbor Physical Therapy2026-09-03 15:42

    Follow-up for aftercare following joint replacement surgery. Plan discussed, medications reconciled. Authorisation was obtained by phone from the plan on the day before service; reference number recorded on the face sheet.

  • SystemSystem: Claims system2026-09-05 03:32

    Authorisation number on the claim does not match the UM system format. Provider states it was issued by phone.

Attachments

Documents received with the claim

  • Prior auth letterface_sheet_PA-578315.pdf1 page

    Provider face sheet with a handwritten authorisation reference; no plan letterhead.

Explanation of benefits

What the member will see

Amount billed
$247.00
Plan discount
$93.86
contracted rate
Plan paid
$123.14
You may owe
$30.00
copay, deductible and coinsurance

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineApproved2026-10-21 13:43
    Clean claim.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0231982026-05-23Lakeside Imaging Center$336.00Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

Clean claim: the rules engine approved it, so no AI review was needed.

Examiner decision

Approved by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

PendedCO197scenario: Auth unverifiable

Authorisation must be confirmed with UM before payment.