Claims workbench/CLM-2026-023420

Institutional claim · UB-04 · EDI 837I

CLM-2026-023420

Riverside Bone and Joint Center, Orthopedic Surgery. Service 2026-01-21 at outpatient hospital (POS 22). Received 2026-02-08.

ApprovedOut of network

Billed

$8,312.00

1 line

Allowed

$3,740.40

contract rate applied

Plan pays

$908.08

approved

Member owes

$2,832.32

copay / deductible / 10% coinsurance

Rules engine

Clean

no reason codes

Decided by

Claims rules engine

2026-10-21 13:43

Member

Resolved through the identity graph

Member: Megan Castillo
Member ID: UHC-34234-24
Date of birth: 1955-03-05
Identity: Verified4 records, confidence 0.99
Claim record: CLMCLM-422246
Relationship: Self, San Antonio, TX

Coverage and accumulators

Found by member ID

Plan: CHOICE-PLUS-PPO PPO group GRP-9822
Coverage period: 2022-05-01 to present
Deductible: $768.58 of $3,500.0022%
Out-of-pocket maximum: $234.58 of $10,500.002%
Copays: office $20.00, specialist $40.00, emergency $150.00
Physical therapy visits: 22 of 20 used

Provider

Billing and rendering

Billing provider: Riverside Bone and Joint Center
Orthopedic Surgery · taxonomy 207X00000X
NPI: 3024134405
Network: Out of network
Rendering NPI: 1415508443
Location: Scottsdale, AZ · TIN 60-0197648
Authorisation / referral: PA2026949690 / none

Service lines

UB-04: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	29881 rev 0360	Knee arthroscopy with meniscectomy	—	1	1	$8,312.00	$3,740.40	$2,832.32	$908.08	Paid
Totals						$8,312.00	$3,740.40	$2,832.32	$908.08

Diagnoses (ICD-10-CM)

1. M54.50 Low back pain, unspecifiedprincipal
2. S83.241A Other tear of medial meniscus, right knee, initial encounter

Claim header

Patient account: PA-108066
Frequency code: 1 (original)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

Check	Result	Detail
Member identity	Pass	Attached to MBR-011315 (verified, link confidence 0.99).
Eligibility	Pass	Active on 2026-01-21: NULL (PPO), effective 2022-05-01.
Timely filing	Pass	Received 18 days after service (limit 90).
Duplicate check	Pass	No matching prior claim in the duplicate window.
Prior authorisation	Pass	Authorisation PA2026949690 on file for 29881.
Provider network	Note	Out-of-network provider; priced at the out-of-network allowance, balance billing may apply.
Medical necessity	Pass	Diagnosis supports the procedures billed.
Bundling (NCCI)	Pass	No bundling conflicts.
Benefit limits	Pass	No limited benefit on this claim.
Completeness	Pass	Required documentation present.
High-dollar review	Pass	Within the auto-adjudication ceiling.

Evaluated 2026-10-21 13:43 under policy version 1. Clean claim: approved and priced automatically.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Riverside Bone and Joint Center2026-01-21 09:41
Established patient presents with low back pain, unspecified; symptoms reviewed and vitals within expected range.

Attachments

Documents received with the claim

Prior auth letterPA2026949690_approval.pdf2 pages
Utilisation management approval letter for 29881 (Knee arthroscopy with meniscectomy), valid 2026-01-21 to 2026-04-21.
Itemized billitemized_PA-108066.pdf7 pages
Itemised statement totalling $8312.00 across 1 line.

Explanation of benefits

What the member will see

Amount billed

$8,312.00

Plan discount

$4,571.60

out-of-network allowance

Plan paid

$908.08

You may owe

$2,832.32

copay, deductible and coinsurance

Claim history

Every event on this claim, sealed in the audit chain

Rules engineApproved2026-10-21 13:43
Provider network: Out-of-network provider; priced at the out-of-network allowance, balance billing may apply.

Other claims for this member

Same resolved identity

Claim	Service	Provider	Billed	Status
CLM-2026-009377	2026-09-14	Pinecrest Physical Therapy	$393.00	Denied
CLM-2026-022651	2026-01-03	Riverside Bone and Joint Center	$8,578.00	Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

Clean claim: the rules engine approved it, so no AI review was needed.

Examiner decision

Approved by Claims rules engine; an examiner may still override

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

Approvedscenario: Clean

Clean claim, priced at contract rate.

Review queue Member identity