CLM-2026-023552
Evergreen Rehabilitation Center, Physical Therapy. Service 2026-07-15 at office (POS 11). Received 2026-07-21.
Member
Resolved through the identity graph
- Member
- Abigail Rios
- Member ID
- UHC-06532-92
- Date of birth
- 1979-05-26
- Identity
- Verified6 records, confidence 0.93
- Claim record
- CLMCLM-427982
- Relationship
- Self, San Antonio, TX
Coverage and accumulators
Found by member ID
- Plan
- SELECT-EPO EPO group GRP-7946
- Coverage period
- 2025-03-01 to present
- Deductible
- $1,817.93 of $3,500.0052%
- Out-of-pocket maximum
- $559.47 of $10,500.005%
- Copays
- office $25.00, specialist $75.00, emergency $250.00
- Physical therapy visits
- 22 of 20 used
Provider
Billing and rendering
- Billing provider
- Evergreen Rehabilitation CenterPhysical Therapy · taxonomy 225100000X
- NPI
- 8258289502
- Network
- In network
- Rendering NPI
- 2536478961
- Location
- Phoenix, AZ · TIN 14-6171767
- Authorisation / referral
- none / none
Service lines
CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line
| Line | Code | Description | Mod. | Units | Dx | Billed | Allowed | Member | Plan | Line status |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 97110 | Therapeutic exercise, 15 minutes | — | 4 | 1 | $288.00 | $178.56 | — | — | DeniedLIM |
| Totals | $288.00 | $178.56 | — | — | ||||||
- 1. M25.561 Pain in right kneeprincipal
- 2. M54.50 Low back pain, unspecified
- Patient account
- PA-546621
- Frequency code
- 1 (original)
- Accident
- No
- DRG
- —
- Admit / discharge
- —
- Landed
- 2026-10-21 13:43
Rules engine
CLAIMS-ADJ v1: 11 checks, 1 needing attention
| Check | Result | Code | Detail |
|---|---|---|---|
| Member identity | Pass | Attached to MBR-015346 (verified, link confidence 0.93). | |
| Eligibility | Pass | Active on 2026-07-15: SELECT-EPO (EPO), effective 2025-03-01. | |
| Timely filing | Pass | Received 6 days after service (limit 90). | |
| Duplicate check | Pass | No matching prior claim in the duplicate window. | |
| Prior authorisation | Pass | No line requires precertification. | |
| Provider network | Pass | In-network provider Evergreen Rehabilitation Center (8258289502). | |
| Medical necessity | Pass | Diagnosis supports the procedures billed. | |
| Bundling (NCCI) | Pass | No bundling conflicts. | |
| Benefit limits | Fail | LIM | Physical therapy visits used 22 of 20 for the plan year. Benefit limit reached |
| Completeness | Pass | Required documentation present. | |
| High-dollar review | Pass | Within the auto-adjudication ceiling. |
Notes
Provider, system and examiner notes on this claim
- ClinicalProvider: Evergreen Rehabilitation Center2026-07-15 12:05
Patient seen for pain in right knee.
- SystemSystem: Claims system2026-07-21 03:27
Member has used the annual physical-therapy visit benefit for the plan year.
- AdministrativeExaminer: M. Alvarez (Claims Examiner I)2026-07-21 14:22
Reviewed with the member's history on file. Holding for the items listed above.
Attachments
Documents received with the claim
Claim history
Every event on this claim, sealed in the audit chain
- Rules engineDenied2026-10-21 13:43Benefit limits: Physical therapy visits used 22 of 20 for the plan year.
Other claims for this member
Same resolved identity
| Claim | Service | Provider | Billed | Status |
|---|---|---|---|---|
| CLM-2026-017273 | 2026-06-28 | Lakeside Physical Therapy | $228.00 | Denied |
| CLM-2026-023207 | 2026-04-07 | Harbor Primary Care Associates | $194.00 | Approved |
| CLM-2026-001688 | 2026-02-27 | Riverside Family Practice | $322.00 | Approved |
| CLM-2026-008498 | 2026-02-16 | Northgate Clinical Laboratories | $55.00 | Approved |
AI recommendation
assist mode · apac.amazon.nova-pro-v1:0
Examiner decision
Denied by Claims rules engine; an examiner may still override
Evaluation truth
Hidden label from the synthetic generator; never shown to the model
Annual visit limit exhausted.