Claims workbench/CLM-2026-024084

Professional claim · CMS-1500 · Paper

CLM-2026-024084

Unity Primary Care Associates, Family Medicine. Service 2026-06-15 at office (POS 11). Received 2026-07-05.

Needs reviewOut of network

Billed

$254.00

3 lines

Allowed

$114.30

if approved

Plan pays

—

Needs review

Member owes

—

copay / deductible / 20% coinsurance

Rules engine

Review

CO16

Decided by

Nobody yet

open

Member

Resolved through the identity graph

Member: Maria Armstrong
Member ID: UHC-22895-17
Date of birth: 1955-12-24
Identity: Verified4 records, confidence 0.99
Claim record: CLMCLM-431720
Relationship: Self, Jacksonville, FL

Coverage and accumulators

Found by member ID

Plan: CHOICE-PLUS-PPO PPO group GRP-9533
Coverage period: 2022-04-01 to 2026-08-02
Deductible: $351.72 of $1,500.0023%
Out-of-pocket maximum: $2,189.61 of $6,000.0036%
Copays: office $25.00, specialist $40.00, emergency $350.00
Physical therapy visits: 14 of 20 used

Provider

Billing and rendering

Billing provider: Unity Primary Care Associates
Family Medicine · taxonomy 207Q00000X
NPI: 3636526220
Network: Out of network
Rendering NPI: 7112885125
Location: Charlotte, NC · TIN 92-2641302
Authorisation / referral: none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	90471	Immunization administration	—	1	1	$37.00	$16.65	—	—	Review
2	36415	Venipuncture	—	1	1	$14.00	$6.30	—	—	Review
3	99203	Office visit, new patient, low complexity	—	1	1	$203.00	$91.35	—	—	Review
Totals						$254.00	$114.30	—	—

Diagnoses (ICD-10-CM)

1. M54.50 Low back pain, unspecifiedprincipal

Claim header

Patient account: PA-286736
Frequency code: 1 (original)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 2 needing attention

Check	Result	Code	Detail
Member identity	Pass		Attached to MBR-007493 (verified, link confidence 0.99).
Eligibility	Pass		Active on 2026-06-15: NULL (PPO), effective 2022-04-01, terms 2026-08-02.
Timely filing	Pass		Received 20 days after service (limit 90).
Duplicate check	Pass		No matching prior claim in the duplicate window.
Prior authorisation	Pass		No line requires precertification.
Provider network	Note		Out-of-network provider; priced at the out-of-network allowance, balance billing may apply.
Medical necessity	Pass		Diagnosis supports the procedures billed.
Bundling (NCCI)	Pass		No bundling conflicts.
Benefit limits	Pass		No limited benefit on this claim.
Completeness	Review	CO16	Documentation incomplete: “Patient seen for low back pain, unspecified. Note dictated; signature pending.”. Claim lacks information needed for adjudication
High-dollar review	Pass		Within the auto-adjudication ceiling.

Evaluated 2026-10-21 13:43 under policy version 1. Left for review: soft signals only, no hard rule fired.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Unity Primary Care Associates2026-06-15 15:54
Patient seen for low back pain, unspecified. Note dictated; signature pending.
SystemSystem: Claims system2026-07-05 00:50
Rendering provider signature missing on the attached note. Development letter sent to provider.
AdministrativeExaminer: R. Patel (Claims Examiner II)2026-07-05 08:35
Escalated to nurse reviewer for clinical opinion.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

Rules engineReview2026-10-21 13:43
Provider network: Out-of-network provider; priced at the out-of-network allowance, balance billing may apply. Completeness: Documentation incomplete: “Patient seen for low back pain, unspecified. Note dictated; signature pending.”.

Other claims for this member

Same resolved identity

Claim	Service	Provider	Billed	Status
CLM-2026-015895	2026-05-25	Evergreen Family Practice	$15.00	Approved
CLM-2026-007147	2026-01-15	Riverside Medical Group	$377.00	Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

The rules engine left this claim for review. The AI adjudicator can read the evidence pack (lines, notes, attachments, coverage, history) and recommend an outcome with citations.

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

PendedCO16scenario: Missing info

Development letter outstanding.

Review queue Member identity