Claims workbench/CLM-2026-024097
Institutional claim · UB-04 · EDI 837I

CLM-2026-024097

Heritage Digestive Health Center, Gastroenterology. Service 2026-09-15 at outpatient hospital (POS 22). Received 2026-10-18.

Denied
Billed
$1,824.00
2 lines
Allowed
$1,003.20
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 20% coinsurance
Rules engine
Deny
CO27
Decided by
Claims rules engine
2026-10-21 13:43

Member

Resolved through the identity graph

Member ID
UHC-27440-91
Date of birth
1944-09-24
Identity
Verified4 records, confidence 0.96
Claim record
CLMCLM-427297
Relationship
Self, Glendale, AZ

Coverage and accumulators

Found by member ID

Plan
NAVIGATE-HMO HMO group GRP-4938
Coverage period
2022-07-01 to 2026-02-25
Deductible
$1,975.98 of $3,500.0056%
Out-of-pocket maximum
$2,494.59 of $10,500.0024%
Copays
office $30.00, specialist $60.00, emergency $350.00
Physical therapy visits
8 of 20 used

Provider

Billing and rendering

Billing provider
Heritage Digestive Health Center
Gastroenterology · taxonomy 207RG0100X
NPI
4437349366
Network
In network
Rendering NPI
9458529770
Location
San Diego, CA · TIN 67-1701611
Authorisation / referral
PA2026376651 / REF105292

Service lines

UB-04: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
145378
rev 0750
Colonoscopy, diagnostic—11$1,464.00$805.20——DeniedCO27
288305
rev 0310
Surgical pathology, level IV—12$360.00$198.00——DeniedCO27
Totals$1,824.00$1,003.20——
Diagnoses (ICD-10-CM)
  • 1. K58.0 Irritable bowel syndrome with diarrheaprincipal
  • 2. K21.9 Gastro-esophageal reflux disease without esophagitis
Claim header
Patient account
PA-335573
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-042921 (verified, link confidence 0.96).
EligibilityFailCO27Date of service 2026-09-15 is after coverage terminated on 2026-02-25.
Expenses incurred after coverage terminated
Timely filingPassReceived 33 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassAuthorisation PA2026376651 on file for 45378.
Provider networkPassIn-network provider Heritage Digestive Health Center (4437349366).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassNo limited benefit on this claim.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Heritage Digestive Health Center2026-09-15 18:39

    Follow-up for irritable bowel syndrome with diarrhea. Plan discussed, medications reconciled.

  • SystemSystem: Claims system2026-10-18 06:53

Attachments

Documents received with the claim

  • Prior auth letterPA2026376651_approval.pdf2 pages

    Utilisation management approval letter for 45378 (Colonoscopy, diagnostic), valid 2026-09-15 to 2026-12-14.

  • Itemized billitemized_PA-335573.pdf8 pages

    Itemised statement totalling $1824.00 across 2 lines.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-21 13:43
    Eligibility: Date of service 2026-09-15 is after coverage terminated on 2026-02-25.

Other claims for this member

Same resolved identity

No other claims.

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO27scenario: Coverage terminated

Service after coverage termination.