Claims workbench/CLM-2026-024888

Institutional claim · UB-04 · Provider portal

CLM-2026-024888

Northgate Bone and Joint Center, Orthopedic Surgery. Service 2026-08-28 to 2026-09-01 at inpatient hospital (POS 21). Received 2026-10-12.

Needs reviewOut of network

Billed

$31,691.00

1 line

Allowed

$14,260.95

if approved

Plan pays

—

Needs review

Member owes

—

copay / deductible / 20% coinsurance

Rules engine

Review

HIGH

Decided by

Nobody yet

open

Member

Resolved through the identity graph

Member: Eric Robertson
Member ID: UHC-01745-78
Date of birth: 2008-07-10
Identity: Verified5 records, confidence 1.00
Claim record: CLMCLM-425899
Relationship: Spouse, Fresno, CA

Coverage and accumulators

Found by member ID

Plan: CHOICE-PLUS-PPO PPO group GRP-1046
Coverage period: 2024-02-01 to present
Deductible: $536.30 of $1,000.0054%
Out-of-pocket maximum: $133.12 of $3,000.004%
Copays: office $25.00, specialist $75.00, emergency $150.00
Physical therapy visits: 5 of 20 used

Provider

Billing and rendering

Billing provider: Northgate Bone and Joint Center
Orthopedic Surgery · taxonomy 207X00000X
NPI: 1493585297
Network: Out of network
Rendering NPI: 5687138698
Location: Dallas, TX · TIN 17-2392567
Authorisation / referral: PA2025466196 / none

Service lines

UB-04: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	27447 rev 0360	Total knee arthroplasty	—	1	1	$31,691.00	$14,260.95	—	—	Review
Totals						$31,691.00	$14,260.95	—	—

Diagnoses (ICD-10-CM)

1. M17.12 Unilateral primary osteoarthritis, left kneeprincipal
2. M54.50 Low back pain, unspecified

Claim header

Patient account: PA-458931
Frequency code: 1 (original)
Accident: No
DRG: 470
Admit / discharge: 2026-08-28 to 2026-09-01
Landed: 2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 2 needing attention

Check	Result	Code	Detail
Member identity	Pass		Attached to MBR-030216 (verified, link confidence 1.00).
Eligibility	Pass		Active on 2026-08-28: UNKNOWN (PPO), effective 2024-02-01.
Timely filing	Pass		Received 41 days after service (limit 90).
Duplicate check	Pass		No matching prior claim in the duplicate window.
Prior authorisation	Pass		Authorisation PA2025466196 on file for 27447.
Provider network	Note		Out-of-network provider; priced at the out-of-network allowance, balance billing may apply.
Medical necessity	Pass		Diagnosis supports the procedures billed.
Bundling (NCCI)	Pass		No bundling conflicts.
Benefit limits	Pass		No limited benefit on this claim.
Completeness	Pass		Required documentation present.
High-dollar review	Review	HIGH	Billed $31,691.00 exceeds the auto-adjudication ceiling of $15,000.00; examiner sign-off required. Billed amount above auto-pay ceiling

Evaluated 2026-10-21 13:43 under policy version 1. Left for review: soft signals only, no hard rule fired.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Northgate Bone and Joint Center2026-09-01 18:08
Established patient presents with unilateral primary osteoarthritis, left knee; symptoms reviewed and vitals within expected range.

Attachments

Documents received with the claim

Prior auth letterPA2025466196_approval.pdf2 pages
Utilisation management approval letter for 27447 (Total knee arthroplasty), valid 2026-08-28 to 2026-11-26.
Itemized billitemized_PA-458931.pdf9 pages
Itemised statement totalling $31691.00 across 1 line.

Claim history

Every event on this claim, sealed in the audit chain

Rules engineReview2026-10-21 13:43
Provider network: Out-of-network provider; priced at the out-of-network allowance, balance billing may apply. High-dollar review: Billed $31,691.00 exceeds the auto-adjudication ceiling of $15,000.00; examiner sign-off required.

Other claims for this member

Same resolved identity

Claim	Service	Provider	Billed	Status
CLM-2026-024889	2026-08-28	Northgate Bone and Joint Center	$31,691.00	Denied

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

The rules engine left this claim for review. The AI adjudicator can read the evidence pack (lines, notes, attachments, coverage, history) and recommend an outcome with citations.

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

Approvedscenario: Clean

Clean claim, priced at contract rate.

Review queue Member identity