Claims workbench/CLM-2026-025764

Professional claim · CMS-1500 · EDI 837P

CLM-2026-025764

Pinecrest Bone and Joint Center, Orthopedic Surgery. Service 2025-12-25 at office (POS 11). Received 2026-01-27.

Needs review

Billed

$460.00

2 lines

Allowed

$285.20

if approved

Plan pays

—

Needs review

Member owes

—

copay / deductible / 20% coinsurance

Rules engine

Review

CO97

Decided by

Nobody yet

open

Member

Resolved through the identity graph

Member: Stephanie Ward
Member ID: UHC-17778-93
Date of birth: 1961-08-16
Identity: Verified5 records, confidence 0.98
Claim record: CLMCLM-426818
Relationship: Spouse, Orlando, FL

Coverage and accumulators

Found by member ID

Plan: NAVIGATE-HMO HMO group GRP-9942
Coverage period: 2024-03-01 to present
Deductible: $844.58 of $1,500.0056%
Out-of-pocket maximum: $2,648.84 of $6,000.0044%
Copays: office $30.00, specialist $50.00, emergency $150.00
Physical therapy visits: 5 of 20 used

Provider

Billing and rendering

Billing provider: Pinecrest Bone and Joint Center
Orthopedic Surgery · taxonomy 207X00000X
NPI: 2148364427
Network: In network
Rendering NPI: 3263950214
Location: Tampa, FL · TIN 14-7269323
Authorisation / referral: none / REF729433

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	99213	Office visit, established patient, low complexity	59	1	1	$178.00	$110.36	—	—	Review
2	20610	Joint injection, major joint	59	1	2	$282.00	$174.84	—	—	Review
Totals						$460.00	$285.20	—	—

Diagnoses (ICD-10-CM)

1. M17.12 Unilateral primary osteoarthritis, left kneeprincipal

Claim header

Patient account: PA-532100
Frequency code: 1 (original)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

Check	Result	Code	Detail
Member identity	Pass		Attached to MBR-008000 (verified, link confidence 0.98).
Eligibility	Pass		Active on 2025-12-25: NAVIGATE-HMO (HMO), effective 2024-03-01.
Timely filing	Pass		Received 33 days after service (limit 90).
Duplicate check	Pass		No matching prior claim in the duplicate window.
Prior authorisation	Pass		No line requires precertification.
Provider network	Pass		In-network provider Pinecrest Bone and Joint Center (2148364427).
Medical necessity	Pass		Diagnosis supports the procedures billed.
Bundling (NCCI)	Review	CO97	Modifier 59 used on a normally bundled code pair; the operative note must document a distinct procedural service. Benefit included in another service already adjudicated
Benefit limits	Pass		No limited benefit on this claim.
Completeness	Pass		Required documentation present.
High-dollar review	Pass		Within the auto-adjudication ceiling.

Evaluated 2026-10-21 13:43 under policy version 1. Left for review: soft signals only, no hard rule fired.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Pinecrest Bone and Joint Center2025-12-25 12:46
Established patient presents with unilateral primary osteoarthritis, left knee; symptoms reviewed and vitals within expected range. Both procedures were performed at the same site during the same session as part of one service.
SystemSystem: Claims system2026-01-27 00:27
NCCI edit: modifier 59 used on a code pair that is normally bundled. Operative note requested.
AdministrativeExaminer: T. Nguyen (Senior Claims Examiner)2026-01-27 17:22
Reviewed with the member's history on file. Holding for the items listed above.

Attachments

Documents received with the claim

Medical recordrecords_PA-532100.pdf21 pages
Operative note describes a single procedure at one site; no separate session.

Claim history

Every event on this claim, sealed in the audit chain

Rules engineReview2026-10-21 13:43
Bundling (NCCI): Modifier 59 used on a normally bundled code pair; the operative note must document a distinct procedural service.

Other claims for this member

Same resolved identity

Claim	Service	Provider	Billed	Status
CLM-2026-024044	2026-07-12	Harbor Primary Care Associates	$13.00	Denied
CLM-2026-032536	2026-03-26	Lakeside Internal Medicine Associates	$443.00	Approved

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

The rules engine left this claim for review. The AI adjudicator can read the evidence pack (lines, notes, attachments, coverage, history) and recommend an outcome with citations.

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO97scenario: Unbundling

Bundled code pair; modifier 59 not supported by the operative note.

Review queue Member identity