Claims workbench/CLM-2026-026668
Professional claim · CMS-1500 · EDI 837P

CLM-2026-026668

Riverside Family Practice, Family Medicine. Service 2025-12-11 at office (POS 11). Received 2026-01-02.

Needs review
Billed
$175.00
1 line
Allowed
$108.50
if approved
Plan pays
—
Needs review
Member owes
—
copay / deductible / 10% coinsurance
Rules engine
Review
CO16
Decided by
Nobody yet
open

Member

Resolved through the identity graph

Member ID
UHC-71385-53
Date of birth
2003-02-22
Identity
Verified4 records, confidence 0.99
Claim record
CLMCLM-406778
Relationship
Self, Miami, FL

Coverage and accumulators

Found by member ID

Plan
OPTIONS-PPO PPO group GRP-9603
Coverage period
2022-03-01 to present
Deductible
$399.70 of $1,000.0040%
Out-of-pocket maximum
$776.16 of $2,000.0039%
Copays
office $25.00, specialist $60.00, emergency $150.00
Physical therapy visits
16 of 20 used

Provider

Billing and rendering

Billing provider
Riverside Family Practice
Family Medicine · taxonomy 207Q00000X
NPI
1193895335
Network
In network
Rendering NPI
5603175584
Location
Los Angeles, CA · TIN 66-7778652
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
199213Office visit, established patient, low complexity—11$175.00$108.50——Review
Totals$175.00$108.50——
Diagnoses (ICD-10-CM)
  • 1. J06.9 Acute upper respiratory infection, unspecifiedprincipal
Claim header
Patient account
PA-470857
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-000429 (verified, link confidence 0.99).
EligibilityPassActive on 2025-12-11: OPTIONS-PPO (PPO), effective 2022-03-01.
Timely filingPassReceived 22 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Riverside Family Practice (1193895335).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassNo limited benefit on this claim.
CompletenessReviewCO16Documentation incomplete: “Patient seen for acute upper respiratory infection, unspecified. Note dictated; signature ”.
Claim lacks information needed for adjudication
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Left for review: soft signals only, no hard rule fired.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Riverside Family Practice2025-12-11 13:59

    Patient seen for acute upper respiratory infection, unspecified. Note dictated; signature pending.

  • SystemSystem: Claims system2026-01-02 02:13

    Rendering provider signature missing on the attached note. Development letter sent to provider.

  • AdministrativeExaminer: T. Nguyen (Senior Claims Examiner)2026-01-02 13:24

    Member services inquiry logged on this claim; member asked about the status of payment.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineReview2026-10-21 13:43
    Completeness: Documentation incomplete: “Patient seen for acute upper respiratory infection, unspecified. Note dictated; signature ”.
  2. AI recommendationPended2026-10-21 14:05
    The claim is pended due to incomplete documentation. The clinical note is missing the provider's signature, as indicated by the system note [N2]. A development letter has been sent to the provider to obtain the missing signature. Once the signature is obtained and the documentation is complete, the claim can be re-evaluated for approval.
  3. AI recommendation recordedR. Patel (Claims Examiner II)2026-10-21 14:05 · c4d706ff

Other claims for this member

Same resolved identity

No other claims.

AI recommendation

apac.amazon.nova-pro-v1:0 · prompt adjudicate-v1 · policy v1 · assist mode

Pendedconfidence 0.95 Validated
  • CO16 Claim lacks information needed for adjudication

The claim is pended due to incomplete documentation. The clinical note is missing the provider's signature, as indicated by the system note [N2]. A development letter has been sent to the provider to obtain the missing signature. Once the signature is obtained and the documentation is complete, the claim can be re-evaluated for approval.

Evidence cited: [R-completeness][N1][N2]
Latency
1,285 ms
Tokens
1,197 in / 131 out
Cost
$0.0014
Input hash f53d996b2bf90a84… · identifiers withheld from the model: name, dob, member_id

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Pre-filled from the AI recommendation. Change anything before you record it.
Outcome
Reason codes *
  • CO16 Claim lacks information needed for adjudication
387 characters
ExaminerR. Patel (Claims Examiner II)
Will apply: pend

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

PendedCO16scenario: Missing info

Development letter outstanding.