Claims workbench/CLM-2026-027053
Professional claim · CMS-1500 · EDI 837P

CLM-2026-027053

Sunrise Counseling Center, Behavioral Health. Service 2026-08-13 at office (POS 11). Received 2026-09-26.

Denied
Billed
$277.00
1 line
Allowed
$171.74
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 30% coinsurance
Rules engine
Deny
CO27
Decided by
Claims rules engine
2026-10-21 13:43

Member

Resolved through the identity graph

Member
Grace Ray
Member ID
UHC-29887-60
Date of birth
1945-11-08
Identity
Verified3 records, confidence 1.00
Claim record
CLMCLM-409783
Relationship
Self, Nashville, TN

Coverage and accumulators

Found by member ID

Plan
SELECT-EPO EPO group GRP-6651
Coverage period
2023-03-01 to 2026-03-26
Deductible
$3,110.33 of $3,500.0089%
Out-of-pocket maximum
$2,225.82 of $7,000.0032%
Copays
office $30.00, specialist $60.00, emergency $150.00
Physical therapy visits
9 of 20 used

Provider

Billing and rendering

Billing provider
Sunrise Counseling Center
Behavioral Health · taxonomy 103T00000X
NPI
6738075996
Network
In network
Rendering NPI
7980541602
Location
Miami, FL · TIN 80-4501911
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
190837Psychotherapy, 60 minutes—11$277.00$171.74——DeniedCO27
Totals$277.00$171.74——
Diagnoses (ICD-10-CM)
  • 1. F32.1 Major depressive disorder, single episode, moderateprincipal
Claim header
Patient account
PA-345169
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-038104 (verified, link confidence 1.00).
EligibilityFailCO27Date of service 2026-08-13 is after coverage terminated on 2026-03-26.
Expenses incurred after coverage terminated
Timely filingPassReceived 44 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Sunrise Counseling Center (6738075996).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassNo limited benefit on this claim.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Sunrise Counseling Center2026-08-13 16:01

    Follow-up for major depressive disorder, single episode, moderate. Plan discussed, medications reconciled.

  • SystemSystem: Claims system2026-09-26 06:23

  • AdministrativeExaminer: D. Okafor (Medical Director, MD)2026-09-26 15:32

    Escalated to nurse reviewer for clinical opinion.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-21 13:43
    Eligibility: Date of service 2026-08-13 is after coverage terminated on 2026-03-26.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0189532026-06-27Heritage Imaging Center$2,664.00Denied

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO27scenario: Coverage terminated

Service after coverage termination.