Claims workbench/CLM-2026-027075
Professional claim · CMS-1500 · EDI 837P

CLM-2026-027075

Heritage Clinical Laboratories, Clinical Laboratory. Service 2025-12-30 at independent laboratory (POS 81). Received 2026-01-06.

Needs review
Billed
$101.00
2 lines
Allowed
$62.62
if approved
Plan pays
—
Needs review
Member owes
—
copay / deductible / 10% coinsurance
Rules engine
Review
CO97
Decided by
Nobody yet
open

Member

Resolved through the identity graph

Member ID
UHC-29043-03
Date of birth
1975-11-15
Identity
Verified2 records, confidence 0.97
Claim record
CLMCLM-428127
Relationship
Child, Plano, TX

Coverage and accumulators

Found by member ID

Plan
CORE-HMO HMO group GRP-3742
Coverage period
2022-01-01 to present
Deductible
$1,840.74 of $2,500.0074%
Out-of-pocket maximum
$2,802.41 of $10,000.0028%
Copays
office $20.00, specialist $60.00, emergency $150.00
Physical therapy visits
3 of 20 used

Provider

Billing and rendering

Billing provider
Heritage Clinical Laboratories
Clinical Laboratory · taxonomy 291U00000X
NPI
1717512853
Network
In network
Rendering NPI
1717512853
Location
Atlanta, GA · TIN 95-9962981
Authorisation / referral
none / REF889296

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
180061Lipid panel5911$59.00$36.58——Review
280053Comprehensive metabolic panel5911,2$42.00$26.04——Review
Totals$101.00$62.62——
Diagnoses (ICD-10-CM)
  • 1. N39.0 Urinary tract infection, site not specifiedprincipal
  • 2. E11.9 Type 2 diabetes mellitus without complications
Claim header
Patient account
PA-604441
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-001651 (verified, link confidence 0.97).
EligibilityPassActive on 2025-12-30: CORE-HMO (HMO), effective 2022-01-01.
Timely filingPassReceived 7 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Heritage Clinical Laboratories (1717512853).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)ReviewCO97Modifier 59 used on a normally bundled code pair; the operative note must document a distinct procedural service.
Benefit included in another service already adjudicated
Benefit limitsPassNo limited benefit on this claim.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Left for review: soft signals only, no hard rule fired.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Heritage Clinical Laboratories2025-12-30 12:55

    Patient seen for urinary tract infection, site not specified. Both procedures were performed at the same site during the same session as part of one service.

  • SystemSystem: Claims system2026-01-06 03:21

    NCCI edit: modifier 59 used on a code pair that is normally bundled. Operative note requested.

  • AdministrativeExaminer: D. Okafor (Medical Director, MD)2026-01-06 10:35

    Escalated to nurse reviewer for clinical opinion.

Attachments

Documents received with the claim

  • Medical recordrecords_PA-604441.pdf7 pages

    Operative note describes a single procedure at one site; no separate session.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineReview2026-10-21 13:43
    Bundling (NCCI): Modifier 59 used on a normally bundled code pair; the operative note must document a distinct procedural service.
  2. AI recommendationDenied2026-10-21 14:15
    The claim includes a lipid panel and a comprehensive metabolic panel, both billed with modifier 59, which indicates separate procedures. However, the clinical note [N1] and the operative note in the medical record [A1] both state that the procedures were performed at the same site during the same session as part of one service. This contradicts the use of modifier 59, which is only acceptable when the record documents a distinct anatomical site or separate session. Therefore, the claim is denied with reason code CO97, as the procedures are considered bundled and not separately payable.
  3. AI recommendation recordedR. Patel (Claims Examiner II)2026-10-21 14:15 · a280e045

Other claims for this member

Same resolved identity

No other claims.

AI recommendation

apac.amazon.nova-pro-v1:0 · prompt adjudicate-v1 · policy v1 · assist mode

Deniedconfidence 0.95 Validated
  • CO97 Benefit included in another service already adjudicated

The claim includes a lipid panel and a comprehensive metabolic panel, both billed with modifier 59, which indicates separate procedures. However, the clinical note [N1] and the operative note in the medical record [A1] both state that the procedures were performed at the same site during the same session as part of one service. This contradicts the use of modifier 59, which is only acceptable when the record documents a distinct anatomical site or separate session. Therefore, the claim is denied with reason code CO97, as the procedures are considered bundled and not separately payable.

Evidence cited: [N1][N2][A1]
Latency
1,692 ms
Tokens
1,331 in / 180 out
Cost
$0.0016
Input hash fd8cf61737880fe5… · identifiers withheld from the model: name, dob, member_id

Examiner decision

Record the final decision; pricing and remittance reasons follow from it

Pre-filled from the AI recommendation. Change anything before you record it.
Outcome
Reason codes *
  • CO97 Benefit included in another service already adjudicated
640 characters
ExaminerR. Patel (Claims Examiner II)
Will apply: deny

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO97scenario: Unbundling

Bundled code pair; modifier 59 not supported by the operative note.