Claims workbench/CLM-2026-027575

Institutional claim · UB-04 · EDI 837I

CLM-2026-027575

Pinecrest Regional Medical Center, Emergency Medicine. Service 2026-05-11 at emergency room (POS 23). Received 2026-05-22.

Approved

Billed

$2,111.00

3 lines

Allowed

$1,161.05

contract rate applied

Plan pays

$1,073.60

approved

Member owes

$87.45

copay / deductible / 10% coinsurance

Rules engine

Clean

no reason codes

Decided by

Claims rules engine

2026-10-21 13:43

Member

Resolved through the identity graph

Member: Priya West
Member ID: UHC-15513-78
Date of birth: 2006-07-03
Identity: Verified5 records, confidence 0.99
Claim record: CLMCLM-403217
Relationship: Child, Charlotte, NC

Coverage and accumulators

Found by member ID

Plan: SELECT-EPO EPO group GRP-7803
Coverage period: 2024-08-01 to present
Deductible: $87.35 of $500.0017%
Out-of-pocket maximum: $404.75 of $1,000.0040%
Copays: office $25.00, specialist $75.00, emergency $150.00
Physical therapy visits: 21 of 20 used

Provider

Billing and rendering

Billing provider: Pinecrest Regional Medical Center
Emergency Medicine · taxonomy 207P00000X
NPI: 2061946325
Network: In network
Rendering NPI: 2061946325
Location: Denver, CO · TIN 60-4146079
Authorisation / referral: none / none

Service lines

UB-04: procedures, modifiers, units, charges and the pricing outcome per line

Line	Code	Description	Mod.	Units	Dx	Billed	Allowed	Member	Plan	Line status
1	96374 rev 0260	IV push, single drug	—	1	1	$159.00	$87.45	$87.45	$0.00	Paid
2	71046 rev 0320	Chest X-ray, two views	—	1	1	$244.00	$134.20	$0.00	$134.20	Paid
3	99284 rev 0450	Emergency department visit, high severity	—	1	1	$1,708.00	$939.40	$0.00	$939.40	Paid
Totals						$2,111.00	$1,161.05	$87.45	$1,073.60

Diagnoses (ICD-10-CM)

1. R55 Syncope and collapseprincipal
2. J18.9 Pneumonia, unspecified organism

Claim header

Patient account: PA-877362
Frequency code: 1 (original)
Accident: No
DRG: —
Admit / discharge: —
Landed: 2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 0 needing attention

Check	Result	Detail
Member identity	Pass	Attached to MBR-010204 (verified, link confidence 0.99).
Eligibility	Pass	Active on 2026-05-11: SELECT-EPO (EPO), effective 2024-08-01.
Timely filing	Pass	Received 11 days after service (limit 90).
Duplicate check	Pass	No matching prior claim in the duplicate window.
Prior authorisation	Pass	No line requires precertification.
Provider network	Pass	In-network provider Pinecrest Regional Medical Center (2061946325).
Medical necessity	Pass	Diagnosis supports the procedures billed.
Bundling (NCCI)	Pass	No bundling conflicts.
Benefit limits	Pass	No limited benefit on this claim.
Completeness	Pass	Required documentation present.
High-dollar review	Pass	Within the auto-adjudication ceiling.

Evaluated 2026-10-21 13:43 under policy version 1. Clean claim: approved and priced automatically.

Notes

Provider, system and examiner notes on this claim

ClinicalProvider: Pinecrest Regional Medical Center2026-05-11 10:03
Patient seen for syncope and collapse. Authorisation was obtained by phone from the plan on the day before service; reference number recorded on the face sheet.
SystemSystem: Claims system2026-05-22 05:07
Authorisation number on the claim does not match the UM system format. Provider states it was issued by phone.
AdministrativeExaminer: L. Brooks (Nurse Reviewer, RN)2026-05-22 08:28
Escalated to nurse reviewer for clinical opinion.

Attachments

Documents received with the claim

Prior auth letterface_sheet_PA-877362.pdf1 page
Provider face sheet with a handwritten authorisation reference; no plan letterhead.
Itemized billitemized_PA-877362.pdf3 pages
Itemised statement totalling $2111.00 across 3 lines.
Er reported_report_PA-877362.pdf3 pages
Emergency department record: triage acuity 4, chief complaint syncope and collapse.

Explanation of benefits

What the member will see

Amount billed

$2,111.00

Plan discount

$949.95

contracted rate

Plan paid

$1,073.60

You may owe

$87.45

copay, deductible and coinsurance

Claim history

Every event on this claim, sealed in the audit chain

Rules engineApproved2026-10-21 13:43
Clean claim.

Other claims for this member

Same resolved identity

Claim	Service	Provider	Billed	Status
CLM-2026-007644	2026-08-04	Sunrise Imaging Center	$2,388.00	Approved
CLM-2026-015126	2025-12-21	Riverside Diagnostic Imaging	$2,766.00	Denied

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

Clean claim: the rules engine approved it, so no AI review was needed.

Examiner decision

Approved by Claims rules engine; an examiner may still override

Outcome

Approve and pay as pricedAllowed amount, member responsibility and plan payment are applied to every line.DenyNo payment. Reason codes go on the remittance advice and the member's explanation of benefits.Pend for informationHold the claim; a development letter or confirmation is needed before it can be finalised.Refer to special investigationsRoute to the SIU for a fraud, waste and abuse review. No payment until cleared.

Examiner rationale *

At least 8 characters (0/8)

ExaminerR. Patel (Claims Examiner II)

Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

PendedCO197scenario: Auth unverifiable

Authorisation must be confirmed with UM before payment.

Review queue Member identity