Claims workbench/CLM-2026-027998
Professional claim · CMS-1500 · Provider portal

CLM-2026-027998

Mesa Physical Therapy, Physical Therapy. Service 2026-09-24 at office (POS 11). Received 2026-09-30.

Denied
Billed
$279.00
1 line
Allowed
$172.98
if approved
Plan pays
—
Denied
Member owes
—
copay / deductible / 10% coinsurance
Rules engine
Deny
CO27
Decided by
Claims rules engine
2026-10-21 13:43

Member

Resolved through the identity graph

Member ID
UHC-89997-78
Date of birth
1971-07-18
Identity
Verified7 records, confidence 0.99
Claim record
CLMCLM-432017
Relationship
Self, Phoenix, AZ

Coverage and accumulators

Found by member ID

Plan
CHOICE-PLUS-PPO PPO group GRP-6712
Coverage period
2022-09-01 to 2026-02-11
Deductible
$361.89 of $500.0072%
Out-of-pocket maximum
$82.63 of $1,000.008%
Copays
office $20.00, specialist $75.00, emergency $250.00
Physical therapy visits
6 of 20 used

Provider

Billing and rendering

Billing provider
Mesa Physical Therapy
Physical Therapy · taxonomy 225100000X
NPI
2562004855
Network
In network
Rendering NPI
8324994663
Location
Tampa, FL · TIN 24-8766582
Authorisation / referral
none / none

Service lines

CMS-1500: procedures, modifiers, units, charges and the pricing outcome per line

LineCodeDescriptionMod.UnitsDxBilledAllowedMemberPlanLine status
197110Therapeutic exercise, 15 minutes—31$279.00$172.98——DeniedCO27
Totals$279.00$172.98——
Diagnoses (ICD-10-CM)
  • 1. M75.100 Unspecified rotator cuff tear, unspecified shoulderprincipal
  • 2. M25.561 Pain in right knee
Claim header
Patient account
PA-474329
Frequency code
1 (original)
Accident
No
DRG
—
Admit / discharge
—
Landed
2026-10-21 13:43

Rules engine

CLAIMS-ADJ v1: 11 checks, 1 needing attention

CheckResultCodeDetail
Member identityPassAttached to MBR-016306 (verified, link confidence 0.99).
EligibilityFailCO27Date of service 2026-09-24 is after coverage terminated on 2026-02-11.
Expenses incurred after coverage terminated
Timely filingPassReceived 6 days after service (limit 90).
Duplicate checkPassNo matching prior claim in the duplicate window.
Prior authorisationPassNo line requires precertification.
Provider networkPassIn-network provider Mesa Physical Therapy (2562004855).
Medical necessityPassDiagnosis supports the procedures billed.
Bundling (NCCI)PassNo bundling conflicts.
Benefit limitsPassPhysical therapy visits used 6 of 20.
CompletenessPassRequired documentation present.
High-dollar reviewPassWithin the auto-adjudication ceiling.
Evaluated 2026-10-21 13:43 under policy version 1. Hard rule fired: Denied.

Notes

Provider, system and examiner notes on this claim

  • ClinicalProvider: Mesa Physical Therapy2026-09-24 14:02

    Established patient presents with unspecified rotator cuff tear, unspecified shoulder; symptoms reviewed and vitals within expected range.

  • SystemSystem: Claims system2026-09-30 02:22

  • AdministrativeExaminer: D. Okafor (Medical Director, MD)2026-09-30 15:46

    Called the provider office; awaiting documentation.

Attachments

Documents received with the claim

No attachments.

Claim history

Every event on this claim, sealed in the audit chain

  1. Rules engineDenied2026-10-21 13:43
    Eligibility: Date of service 2026-09-24 is after coverage terminated on 2026-02-11.

Other claims for this member

Same resolved identity

ClaimServiceProviderBilledStatus
CLM-2026-0262262026-05-29Desert Primary Care Associates$25.00Denied
CLM-2026-0153742026-06-05Desert Heart Institute$684.00Denied
CLM-2026-0288342025-12-22Canyon Cardiovascular Associates$455.00Denied

AI recommendation

assist mode · apac.amazon.nova-pro-v1:0

A hard rule decided this claim; the AI is advisory here.

Examiner decision

Denied by Claims rules engine; an examiner may still override

Outcome
At least 8 characters (0/8)
ExaminerR. Patel (Claims Examiner II)
Choose an outcome

Evaluation truth

Hidden label from the synthetic generator; never shown to the model

DeniedCO27scenario: Coverage terminated

Service after coverage termination.